Respected sir,
I purchased a mobile phone (Samsung galaxy s7 edge) from an authorized showroom of samsung on 10.02.2017 at s m enterprises, tilak nagar, new delhi, which cost rupees 56000/-, which got defective after about 10-12 days. Which gave me okhla service center of samsung to get it done. After 3 days my phone was send me back by a service center member and said your phone is absolutely fine. After 1-2 days i came to know that the phone's bluetooth is not working and after the phone's camera stopped functioning after 4-5 days, then i sent the phone back to the okhla service center on 07.04.2017, the boy namely ravi had received it and i had totally denied the service center that i do not want to repair this phone, i need replacement my phone, at which service center told me that you will get a new phone. After 3 days, a boy namely deepak brings back with the same phone that i taking to a senior manager of service center and request to replace the phone. Deepak talked to his senior and went back. Next day i called service center regarding my phone’s status, he said that we have checking the quality test of your phone and know about what major problem and will call back in 1 hour. I called in the evening, the service center said to me that your phone was become delivered to you yesterday, then i told who has been delivered to me, then he said that you have become delivered then i said that in the morning you told that the phone’s quality test is going on and now you are refusing, they said that we have the same kind o[censored]pdates, you talk to the customer care regarding your problem and i am forwarding your case to customer case. After that i called to samsung customer case, he said that your phone is still in service center and you will get within 24 hours. So next day when i call back to customer care, he said that you take just 48 hours and wait for your case to be further forward. When i called 2 days later they again gave me 24 hours of time that you will find your phone. After that samsung customer care blocked my phone number and neither did i get my phone. So please i humble requesting to you get my phone from samsung and take a necessary action.
Thanking you.
Sandeep yadav
Ser/crime branch
R k puram sec-8, new delhi
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