[Resolved]  Samsung India — Reg: Service issue

Address:173209

Sir,
I purchased J7 in the month of may 2016 at the time of purchasing dealer mounted the phone with temper glass, there was a slight mark at edge of the phone initialy i thought it is air b/w glass and phone it starts spreading over the screen gradualy when i realise this is on screen i rush to customer care at solan himachal they checked my phone and gave my phone back with the words that they will change the screen when it will available i complained in the month of Dec. 2016 i visited the branch more than 20 times now they are saying this is not in warrenty.
You are requested to do the needful as earlier as possible otherwise i will be no choice except consumer with harassment.
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May 2, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2017
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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