[Resolved]  Samsung India — regarding closing complaint without correcting

On 22/4/17 I bought a new slip invertor AC with inbuilt stabilizer on with
request no [protected] installation was done and at that time no problem was
informed to us about sewer line and extra stabilizer he told us stabilizer
not require for this ac

After 1 month cooling problem started but we thought it may be due to outer
temperature and finally cooling stop and we decided to plan it''''s service
so on 15/sept/17 request generated with request no [protected] . At the time
engineer visit he informed us that there is gas leakage so for that on next
day refilling of gas done
.. gas refilling person inform us that there is fitting problem in AC . So
he will tight fitting and correct it

But after few days we again experience reduction in cooling and waited for
few days and again on 8/10/17 request was generated by customer care for
cooling problem request no. [protected] and for this the technician visit
was done and he informed us this ac will not work as this is near sewer
line and refilling will done but I was not satisfied with this and again
consultant some senior they told me this will effect but now so earlier
this is not ok to have leakage issue so early

And for confirmation I have called to customer care he given the same
statement but when I told him that this was the statement his wording
changes and started giving me explanation

Another technician visit help after so many aguement by your executive and
finally some senior technician confrim me for again re checking when I told
him about my profession as I am also working in AC manufacturing and after
that visit rechecking done and found that the valve of compressor was
faulty

But if the valve is faulty in 3month how can I trust whole unit

From your end complaint was closed without my satisfaction from head office
and now again we are facing problem in AC but now we are getting different
reason as we don''t have stablizer

Why this point was not raise earlier as there was no. Off visit from your
end