Samsung India — regarding complaint [protected] and mental harassment

Address:

307026

Hello sir,

I am so sorry to directly reach out to you but i am left with no other options. From last 11 days, i am raising the issue to customer support, service head, twitter account and then to ceo escalation team but none of them is acting on the reported issue and have always same response that we are working on it. This is a pure harassment where your team force customer to think that he made a mistake by buying a samsung brand.

The registered complaint numbers are [protected] and [protected].

Its[protected] regarding a waching machine i have bought in feb 2019 which has stopped working few days back and i have registered customer support and reached out to different channels as mentioned and after 10 days, the service center head mr. Narendra parihar called me and asked for rs.1631. When i objected about the same that the product is in warranty and asked him to provide the written details about the money, he didn’t showed up again. Again after following with customer support, i recieved a call again from mr. Narendra parihar said that it ll be done free of cost and he ordered a part and will take some days.
This is clear case of fraud where first your team does not work on the complaint for 10+ days then they demand money and now delaying the fixing by infinite time.

I kindly request you to please ask someone to look into it and get this resolved on priority. We are being mentally harassed by your team from last 11 days now.
Also this high end washine machine is not working in just 5 months, it really gives a wrong impression of samsung brand and raises questions on the quality products being manufactured.

Thanks in advance.

Regards,
Rakesh agarwal