[Resolved] Samsung India — Regarding .... Fault in Mobile Phone within a day.

Deeps Yadav

from Bengaluru, Karnataka

Address:	Jhalawar, Rajasthan, 326001
Website:	Jhalawar.

Sir/ Madam,
I purchased Samsung's basic phone (FM with Dual Sim- Rs. 1400) for my parents on 19/01/17. Which is giving a Beep sound throughout the day. So was shown to shop owner, who had RESET it. But still the problem persists, so shop owner told to show it to Kota service center, which is 80 KM's far away from my place. He also said that, if he will send the phone for repair to Kota center, then it may take 10 to 15 days period.
So i am upset due to this problem, with my new brand phone. I want you to take the product back, since i am not interested in keeping such a faulty phone. What it is use of going for Branded phone, if is crating nuisance...
Hope you will realize the awkward situation ...
Thanking you,
Deepak J. [protected]

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Mar 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd