[Resolved]  Samsung India — regarding no attention to customer complaint and threat calls from samsung

Address:

Indore, Madhya Pradesh, 452010

This the ref of complaint no - [protected];

Updating reply from samsung after 15 days of my complaint registered on 10 th october and its not customer care and they like to threat us to fone calls and email. I need reply and resolution.
Dear concern,
Appreciated your written reply finally by assuring the quality repair for the product which failed quality performance to a customer within 30 days. The tech you send to open the tv who couldnt fix it back as he was in sweat in front o[censored]s to make the tv switch on again as i feel samsung not sending qualified tech to home for repair, tech visited without any id card or any other paper which shows he is the representative of samsung, i believe samsung offering such casual approach to handle customer complaint these places.

So my question is that how can i trust on your repair as this is the things happen with me from your end.

Please don't make a customer fool by saying this extended warranty expires within 7 days, don't you under estimate customer as i didnt buy any local product as you were initially praising so much for the quality checks of the product. Kindly provide me qc certificate for the same product if possible. Now i am in doubt that the dealer may sold the tv which was on their shop for display,

As i reiterate you that rather telling me the count down time for the warranty period, escalate this to higher level and sort solution for your customer.

And customer don't need samsung good will gesture as we do have consumer right after buying your faulty products.

How many parts you will repair on my tv, pannel, remote, plus mother board.

Hence i am not accepting your proposal if you cannot fix my problem kindly arrange for safe disposal of this faulty tv highly appreciated for that.

I am sure none of the company can take such a guarantee and pride on behalf of brand and their customer trust. Hence i request samsung representative must not challenge people faith on samsung product it may not take years or months to loose the trust and so product recall is become inevitable if you challenge the customer faith like this.

I need solid solution for my compliant not your good will gesture.

Dear mr. John,

Greetings!

This is in regards to the complaint of your samsung led (Ua32k4300armxl).

It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction.

We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bare with our efforts to serve you better by allowing us to repair your unit. As a goodwill gesture we would like to propose 5 months extended warranty and this offer is valid for 7 days from 25.10.2017.

We once again request you to give us an appointment so that we can depute our service engineer to carry out necessary repairs for satisfactory performance of your led.

In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product.

We value your relationship with samsung and assure you of our best services, always!

Best regards,
Urvashi manthaliya
Senior executive - customer experience
Samsung india electronics pvt. Ltd.