[Resolved] Samsung India — Regarding product demo

Harpreet Kaur 1

from Mumbai, Maharashtra

Address:

411033

Hello,
I have purchased Samsung MC28H5025VK/DP 28 litre Convention Microwave Tandoor online on 18th Jan, 2016. I have got one contact number for free demo - [protected] - Sandeep, I have called this person on Wednesday 8th Feb and as per our conversation I have provided him my complete address and product detail and also convenient time for demo which was Sat - 11 Feb before 12 PM. Today when i have called that person he is completely unaware that he was suppose to come today for demo also he is saying provide me address again and will be available only after 1-1.30 PM. I will be out after 12.00 PM and now next weekend also not available. I am highly irritated, now have to wait for long time to get demo. I am not at all happy with the service I am getting, not sure what will happen if i had any issue with Product and i call service guy. This was my first Samsung Product purchase and m not at all happy with service.

Thanks,
Harpreet Kaur

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Mar 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)