[Resolved] Samsung India — regarding refrigerator cooling system fail but service very poor

rajasekharreddy33033

from Gauribidanur, Karnataka

Address:

East Godavari, Andhra Pradesh, 533346

Dear sir,

I brought samsung double door refrigerator (Model no. Rs554nrua1j/tl) on 28.10.2013 from s. V. Sonovision enterprises, rajahmundry, costing rs. 90, 000/- and it got problem. I logged a call no.[protected] on 21.06.2017. On 22.06.2017, one authorised service engineer came from samsung named mr. Appa rao from rajahmundry, visited and found sensor and blower fan faulty. On 03.07.2017, the same service engineer mr. Appa rao from rajahmundry rectified the problem by replacing the sensor service part and informed us that the new blower which he brought was not suitable because the model is different so iam replacing the same old blower fan which is now started working and we paid rs. 930/- towards his service charges.

I logged another call no.[protected] on 26.07.2017 and the same authorised service engineer mr. Appa rao from rajahmundry visited and found compressor and cooling coil pipes faulty. Immediately we made a call to the authorised samsung service center, rajahmundry and told the problem. Then they told to hand over the refrigerator in samsung workshop, rajahmundry and we handed over it on 28.07.2017.

On 12.08.2017 we received a call from the samsung workshop that please come and take your refrigerator, we have replaced with new compressor and tested cooling coil pipes and have been observed for 48 hours and now it is in full condition. At that time we paid rs.2035/- towards gas charges.

I logged another call no.[protected] on 11.09.2017, and we made a call to samsung customer service centre and told them to send trained service engineer not from the rajahmundry.

It is extremely bad experience from your rajahmundry, samsung service center

So i want to tell you that please provide proper trained service engineer so that customer will be satisfied because for us days are inconvenience.

I might loose the trust on samsung. Please take care of your customer because they are the only reason of your goodwill. I hope that this will not happen to any customer.

Thanks & regards,

Was this information helpful?

No (0)

Yes (0)

Oct 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Nov 24, 2017

Updated by rajasekharreddy33033 To,
The Managing Director,
SAMSUNG INDIA

Dear Sir,

I brought Samsung Double Door Refrigerator (Model No.RS554NRUA1J/TL) on 28.10.2013 from S.v.Sonovision Enterprises, Rajahmundry, costing Rs. 90, 000/- and it got cooling problem. I logged a call No.[protected] on 21.06.2017. On 22.06.2017, One Authorised Service Engineer came from Samsung named Mr.Appa Rao from Rajahmundry, visited and found sensor and blower fan faulty. On 03.07.2017, the same Service Engineer Mr. Appa Rao from Rajahmundry rectified the problem by replacing the sensor service part and informed us that the new blower which he brought was not suitable because the model is different so iam replacing the same old blower fan which is now started working and we paid Rs. 930/- towards his service charges .

I logged another call No.[protected] on 26.07.2017 and the same Authorised Service Engineer Mr. Appa Rao from Rajahmundry visited and found Compressor and Cooling coil pipes faulty. Immediately we made a call to the Authorised Samsung Service center, Rajahmundry and told the problem .Then they told to hand over the Refrigerator in Samsung Workshop, Rajahmundry and we handed over it on 28.07.2017.

On 12.08.2017 we received a call from the Samsung workshop that Please come and said take your Refrigerator, we have replaced with new Compressor and tested Cooling Coil Pipes and have been observed for 48 hours and now it is in full condition. At that time we paid Rs.2035/- towards gas charges.

On 11.09.2017 again refrigerator not cooling. So I logged another call No.[protected] on 11.09.2017, and we made a call to Samsung Customer Service Centre and told them to send trained Service Engineer not from the Rajahmundry. then service engineer rajasekhar came from hyderabad and rectified the compliant.

Now again fourth time my refrigerator not cooling from[protected]. now i logged another call No.[protected] online complaint. when is my problem rectify permanently.

It is extremely bad experience from your Rajahmundry, Samsung Service Center

I might loose the trust on Samsung. Please take care of your Customer because they are the only reason of your Goodwill. I hope that this will not happen to any Customer.

Thanks & Regards,

K.Rajasekhar Reddy,
Komaripalem-533346,
Biccavolu Mandal,
East Godavari District,
Andhra Pradesh, INDIA
Mobile No:- [protected], [protected]

Related Samsung India reviews

View all 18886 Samsung India Reviews

Comments

Gsonu9306

from Shahganj, Uttar Pradesh

I have submitted my phone Samsung galaxy a 5 on 25/07/2017 at Samsung service centre Mall Road Kanpur Uttar Pradesh for repairing i have not received my phone till today please register a complaint and solve my problem as soon as possible. And please send me regularly updates on this

Samsung India Customer Care's response, Sep 13, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd