[Resolved] Samsung India — Regarding Refrigerator Service Problem | |||
As per the Subject mentioned above, your authorized service station HCL SERVICES LIMITED IN KURLA (W) Mumbai can not able to resolve our refrigerator problem. I placed my complaint on 19th NOV2016 complain No: [protected] Tec. Name:Vijay. He came on 25 NOV and replace one part(PCB ARTICLE CODE: DA[protected] I paid him Rs 4915/- After some days I am facing same problem again, and placed another complain on 1st DEC. No: [protected] than he said other part (some HEATER) is damaged. So I think Technician could not find the exact problem and he is asking more money for that part. We are not at all satisfied with your company service. -- They are wasting my TIME & PATIENCE So Please TAKE some ACTION & RESOLVE MY PROBLEM IMMEDIATELY. My refrigerator Model No: RSC 6 RPSH 1 Was this information helpful? | |||
Jan 21, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 19, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Just less than two months ago, Samsung Tech HCL Services changed two parts and charged me Rs. 1900 approx. Now again the Cooling stopped, the Tech said some other parts have to be changed. He charged me Rs. 460/- for the visit. I am waiting for seven days for the part to be changed. One can imagine the difficulty I go through. also it appears to be a fraud and cheating game to make money.
If the Samsung Company cannot give service, why do they make such products.
In grief
Capt.Philip Mathews
[protected]