[Resolved]  Samsung India — regarding repair of my samsung j7 prime device

Address:

Agra, Uttar Pradesh

Dear Sir/Maam,

With kind respect I want to inform you that I purchased my new Samsung galaxy j7 prime gold (16Gb) on October 2017, soon after 6 month from purchase date it starts getting auto on / off during charging of phone which might be a software problem. So, regarding this issue I submitted my phone to your authorized Samsung service center Agra ([protected]) under the bill no. [protected] dated on 26.04.2018.

Your service center authorities told me that they will give me a call back after getting it repaired but unfortunately till now after a month past i didn't received any information from them. When on 28.05.2018 I visited to get status of my phone they give me excuse that it's not possible to repair due to water inside your phone. I totally get shock how it's possible before it was working good even at the time of giving it at your service center also.

Really I m not going to accept there excuses, regarding this On yesterday I made a complaint ([protected]) to your Tele care no. And informed Deepika all the situations which I faced during this day and she told that I will get a call back from you but I didn't received any information from them.
This worst after sales service experience will change my thinking about your Samsung brand which is value for money to cheating with customers.
I kindly request you to take some needful actions against it and revert me back Asap.
I need my phone back in good working condition or a new in replacement of it otherwise I have to take some needful actions against it.
Please find the copy of service center receipt Bill in the attached file document for your kind perusal.

Regards,
Priyanshu Garg
[protected]