[Resolved] Samsung India — Regarding replacement of faulty refrigerator within warranty period. | |||
To, Production Head Samsung India Ltd. Resp. Sir, I had purchased a brand new refrigerator 2 months back but since then 3 of the electronic parts have gone unserviceable & when contacted your service engineer he says it is due to electricity fluctuations in your residential area which is certainly not a case. Your engineer insist on part replacement but I would like a complete replacement of refrigerator being it a new & within warranty period. As a consumer I have every right for monitory satisfaction also I know as a brand name it would reflect a bad name on your company if I approach consumer court for replacement with new piece. So please do the needful at earliest. Yours Sanjay Borse Mob. [protected] Was this information helpful? | |||
Mar 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 16, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
I have ever purchased for almost 32k ( big amount for me ).
Please help.