Samsung India Complaints & Reviews

They did not change the part(charging assembly of rs 2500 around) and said for price to pay.. (for samsung galaxy s6)

DO NOT GO to the PREET VIHAR SAMSUNG SERVICE CENTER.
PLEASE FIND ANOTHER ONE

i heard many complaints from police station of preet vihar, the officer said they do like this all the time to make fool the customers beacuse customers cannot see what they are doing with their phone

i went to samsung service center at preet vihar (delhi), i had some some software issue (it hangs and then turn off then not going on for few hours)
i tried to turn on the phone then it does not getitng on properly, and then suddenly turn off and seems like to be dead.

service center tech person make on my phone by opening in safe mode and update it and then they said we changed the part and you have to pay 2500 around money and they did not open my phone because i know when they open the phone they have to remove the tempered glass for picking the screen from vacuum and i was constantly watching my phone through mirror,

then they again ask to pay the price and did not ask and tell me that your charging part is dead..

then i said but you did not open my phone they did not reply i said many times

then they said you come with dead
phone we are giving you back dead phone then they put my phone in heater to open it and replace the my good charging assembly to dead one..
i was saying do not open my phone just wait for few minutes but they were not listing to me they try to do fast to open that forcefully

then i call police then one officer came they says we give the phone just i have to pay the money or they are not giving the phone

IF YOU HAVE TIME PLEASE READ IT

DO NOT GO to the PREET VIHAR SAMSUNG SERVICE CENTER.
PLEASE FIND ANOTHER ONE

I had requested a service appointment for my TV through customer care, being product ref. [protected] for my Samsung LED TV which was not getting switched "ON"
On 21.12.2016, a service engineer was deputed to look into the matter from Samsung. He inspected the TV and gave a report that the "TV panel needed to be replaced or better go for a new one" this was the verse told by the service personnel. An inspection receipt being no. 36066 dtd 21.12.2016 was issued for this. I have also attached the receipt of the same.
Since I was not satisfied by his report, I approached a local TV Mechanic. He inspected the TV and informed that the power unit is defective and needs replacement. Accordingly the same was replaced with a new one. Now my TV is working without any trouble and perfectly fine.
It may be mentioned here that the mechanic managed to get the TV "on" for about one and half hrs on the earlier power unit. If I had believed the report of your service personnel, it would have costed me a minimum amt. of Rs. 25000 for purchase of a new TV.
After getting repaired by local mechanic I tried to contact SAMSUNG service centre, and tell about the details, I couldn't get any response from your people even after repeated calls from my side. The address of the service centre was:
R Logic Technology Services (I) Pvt Ltd, Ernakulam 682016 phone[protected].
Kindly look into the matter since my trust on SAMSUNG has been broken and it has been a very bad experience for me with SAMSUNG. As I am a regular customer and all my home appliances are from SAMSUNG, now I do not trust on the credibility of the service provided by SAMSUNG.
Hope that you will do the needful.

Dear Madam,

Reminder -1

24 hrs has been passed no action & no reply from your side.

Regards

Hide original message
On Monday, February 6, 2017 5:22 PM, Sandeep Tarafdar wrote:

Dear Madam,

Thanks for your reply. Please find below my reply in red colour.


1-Kindly keep the temperature is setting in both sections as per the season. Done

2-Avoid the frequent door opening and closing of the refrigerator. Noted

3-Kindly check the voltage is proper at your place (220v~230V). Done

4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition). Noted

5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly. Done in your work shop

However refrigerator problem is still remain.

Once again I have requested to you please replace my refrigerator by new one. since we are not belonging to rich family.

Once again I'm attaching here with refrigerator pics & bills.

1. You have not reply proper against my complain. Why karnal service center is not attending proper complain from customer.
2. It went twice in the span of 3 days & total 5 times to in your work shop but now again yesterday ( 5th Feb'17) we are facing same problem.
3. What about the dent which is came through your transportation negligence.
4. Now already we lost 1 year & we have not using proper advantage of new refrigerator for that we spent 24, 000 INRS.
5. Who will be responsible if my warranty period is over.
6. Please understand we had taken loan for purchase the refrigerator.
7. Still you are not sent any responsible engineer to investigate this issue.

Kindly look into this matter & replace by new one with same model.

Regards
Shatabdee Tarafdar
[protected]

On Monday, February 6, 2017 3:23 PM, Samsung Customer Support Center wrote:

Do you have a question
or need support?
Go Samsung Support
Your question
Dear Sir,

Regret to say that, we are very much disappointed after purchase the Refrigerator from Samsung since after purchasing(Purchase Date-2nd Feb''16) near about 6 months we are facing problem in fridge i.e. Cooling problem, in freezer no ice formation. We had contacted to dealer but he puts hands off and advised, please contact to Samsung service center at toll free number in Karnal (Haryana State). We had contacted but they have not responding proper after 9 to 10 days one technician has come & said us we have to take your refrigerator in our work shop (Karnal). After 10 days he returned back our refrigerator with lots of dent in body & said madam now ok & it’s working. We sacrificed & think ok now our refrigerator is working. However after 20 days again we are facing same problem in our refrigerator. It went twice in the span of 3 days at your service center (work shop).

Now again today we are facing same problem in our refrigerator.

Please tell me now what to do. See we are not belonging any rich family it is very difficult for us to purchase new one & this refrigerator was purchased in Rs. 23, 500 (Twenty three thousand five hundred) and we had taken loan from my family member’s for purchase.

Kindly look into this matter & replace by new one with same model.

Regards
Shatabdee Tarafdar
[protected]

Counselor answer
Dear Ms. Tarafdar,

Greetings of the day!

Thank you for sharing your query with Samsung and providing us the opportunity to assist you.

Please accept our sincere apologies for the inconvenience you may have experienced

This is with reference to your concern regarding “Cooling Issue” in your Samsung Refrigerator.

As per your e-mail, we would like to suggest you some troubleshooting steps, kindly follow these below mentioned step:-

1-Kindly keep the temperature is setting in both sections as per the season.

2-Avoid the frequent door opening and closing of the refrigerator.

3-Kindly check the voltage is proper at your place (220v~230V).

4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition).

5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly.

We would like to inform you that if issue still persist, kindly reach us via the same channel.

The Reference number of your email is: [protected]

For any further assistance, feel free to contact us via same channel or you can also contact at Samsung India customer care at 1800-40-SAMSUNG[protected].

You are our valuable customer and we look forward for continuous association with you in future.

Thanking and assuring you the best services always.

Warm Regards,

Ritu Verma

Email Support Team

Samsung India Electronics Pvt. Ltd.

Sir i submit my phone in service centre bhiwandi job sheet no. [protected] its take 22 days but now they dont give any clear information my phone is in warranty i purchase for use not for waiting the service centre people damage the goodwill of samsung no any one give me clear status how many times he take for repairing r replacing phone please take quick action otherwise i go for consumer court thankyou shaikh imran

This is in regards to the complaint of my Samsung handset (SM-N9000ZKEECT), bearing serial # (RF1DA3GZW3A) - Quality issue of screen replacement.

I got my Note 3 phone screen replaced at Samsung service centre on 6th January 2017, Being the trusted brand I have spent INR 7500/- on replacement of screen of my handset (which I have been using since last 2 years).

It again got damaged of it on within 2 days while phone was kept on charging. I visited the service centre, detailed the situation and since 16th January 2017 my handset is lying in service centre. I am awaiting response from the Samsung service centre as well as the customer care executives, but there is no response.

I complained about it online that it is major Quality issue and requested for its rectification as it was in Warranty period. But again no positive response from their end and in they denied fixing it.

As customer I expect that the issue should be resolved in a healthy manner with a resolution, but Samsung is reverting for my mails and calls.

Would like to put forward that quality of screen was poor which was fixed as replacement due to which the screen got damaged within 3 days. It is major issue of cheating the customers and money making trick for their profits.

I purchased j5 prime mobile from ssk retailer Rajkot 15 days back.i founentd that while opening internet and google virus warning was given and I am not able to go further.complained to retailers they tried but not able to remove it.they told to go service centre.but service centre formatted but next day isit to service centresame problem.i wrote mail to customer care and they telephoned me asking about ref no from service centre but they did not give any ref no.still the fellow doubted about my visit to service centre.still matter is not resolved.bakvas people.poor customer service.

Dear sir my mob samsung j5pro is under warranty.date of purchase is aug 2016 through on line.Now mob is working perfectly except batyery is not charging, charger is ok.so on 6-2-16 my wife submit the mob to your customer service centre vasco.They ask huge amount of repairing charge without checking or opening my mob because the mob is purchased through online.and after when the mechanic opening my mob he broken my tempered glass of mob.Firstly they demanded money if any internal parts is damage.after they say me the motherboard charging base is water logged so ask money for cleaning.finaly that members are mis behave with my wife and me.They return my mob without repairing and say it is nessessary to broken tempered glass for opening mob .see my uploaded pic also, so you pls tell me sir on line customer have warrenty or not???, why the customer pay if any internal damage under warrenty??? Who is authorise to that persons to misbehave to customers.?? I am waiting for your reply, if your is not satisfied for me then I will take next action.

Samsung India
Current date - 7.1.2017
Date of Complaint - 23.10.2016
Complaint Category - Side-by-side Refrigerator RH62K60177P
Nature of Complaint - Refrigerator fails to cool spoiling all supplies in every 1-2 days
Detailed Progress
The Service engineer visits look at the fridge and tells there is a problem with fridge we need to discuss with our superiors and leave every single time.
On 23rd December 2016 Escalation executive Mr Mohammed amir sends a Head Engineer promising quality service and confirming from the engineer that problem will be resolved in next 2-3 days.
But to new Surprise problem persist even after changing the sensor and PCBS, so now Engineer Requistions for Front panel PCB as fridge was going on auto Vacation mode.Im still requested to keep patience even after i told mr amir that i will require a replace if you haven't diagnosed the problem correctly.
I still keep patience
The part requisitioned in December has till date haven't been acquired and problem continues.
In mean while i made many attempts to connect to Mr Amir or any other Customer experience team member, the Call Center kept avoiding me by call back assurance and some say your case has been closed by Mr.Amir and you cannot further speak with the team.
How can you close the case on just promising a repair, no follow up whether the product was repaired or not.??
Finally to my Relief a person named Ms.Payal from call center senior team realises the complaint since she had escalated my case in October, She directes me to Customer experience Team To Ms. Preeti Yadav, She has been Corresponding with me since 1st Feb 2017, But Its been 4 days now i still have to receive explanation from the management.
I Herely buy request to please stop promising me extended warranty, even you can't repair the fridge in 1st case what is customer going to do with your extended warranty.
For your reference I'm a Engineer with profession knowledge and engineering degree which includes refrigerator systems for mass storage, I can assure you the diagonsis which your so called engineers are stating are just hunch they just think on replacing all PCB thinking the temperatures sensors are wrong, But the they fail to understand when the food itself is getting spoilt there basic problem is with the cooling coils.The Engineers set the fridge temperature to 1degree celisus at this near ice crystals starts to from in normal fridge but in my fridge food is getting spoiled.
When i question your engineer about refrigeration system, they simply start stammering and eventually end up running away, is this the quality of engineers you hire.
FYI - samsung management i have been keeping my food supplies at my neighbors house, At my house we all are working people, it is really not practical to visit neighbor place every early morning for milk and Etc.
And as of now I have lost that privilege too, as even they are tired of helping me out since 2.5 months .
I kindly request you again to either replace me the fridge or even that not possible give my money back.
I give you this last week, I heading to purchase a new fridge after end of this week and pursue a consumer court case on samsung india.
I have already started filling out the file for the court.
This is just a Online Reminder or intimation for you.

I Purchased brand new Mobile Model Samsung ON 08 on dated: 06.10.16, But after using three months in month of Jan 2017 i faced the problem in charging and in battery I visited your Okhla service center in jan 2017 given to service center for repair when i received the handset asking that your battery has been changed and in future your not facing any issue but after 02 days same problem was faced and handset is not charge properly.i visited again and given to service center for repair again.then your service engineer change the motherboard after changing the motherboard my phone is totally defective and the problem was not solved till date. They have told me to call your customer care no and get the replacement of complete set . The phone 2-3 times opened for repairing but problem is not solved. today my phone is totally defective and i am facing lot of problem due to phone So I want to replace the phone with a new one or refund my money back so that i am purchase another new phone.

U r customer service centre employee is very horrible person he is bull #### even he is not talking properly to customer i went u care today i asked him abut cmpny seal on the cell he get aggresive n refuses to take my fon for service he told me to get out of service centre even he is talking to other customer like this only most of the customer r leaving care unhappy they not satisfied abut the service giving them by your care centre

SIR, MADAM
This letter is intended to inform you about the very poor customer support that the Samsung products receive here in TRVANDRUM, Kerala.A washing machine has been bought from Nandilath G-Mart, karamana on June 4th 2015, and it stopped working some months back.A total callous and irresponsible attitude has been dented from the authorities concerned.I cannot in my wildest dreams imagine such a company of huge reputation giving licenses to such bad local dealers(SMART ELECTRONICS TC28/988) SREEKANTESHWARAM, TRIVANDRUM, which can be a black mark in your business paramountcy.A complaint(that the DRUM was faulty)had been booked when the washing machine went wrong and after about a month they collected it on JAN 9th, it had all the warranty cards and parameters and still they asked us an amount of RS 8000 1.On what grounds shall a warranty inclusive product be charged?2.It has been almost a month and no response was dented from their part.Even after our follow ups they carelessly tell us something .Please be kindful to do the needy and take required steps.I shall attach the required documents.

Hi My name is harshul and i gave my Samsung J7 mobile in Samsung service center in Janakpuri, New Delhi and its been more than 15 days it has not been repaired yet. Every time when I call them they say we will give you in 2 days and I am listening this from last 1 week. When i say return my phone they simply say yes you can take. It shows how they satisfy their customer. First time i have faced this problem with Samsung and i am very disappointed today. I am Samsung from last 5-6 years and never faced this problem.

Dear sir,

I have bought S7 edge in Master Communications and I am the first guy to inaugurate and buy the phone at store. Bought it for INR. 62000.
Phone is working fine till Jan 26th. On Jan 26th after installing Android Nougat, the phone turned GREEN after first reboot.
I have raised the ticket and handed over the phone to the service center personnel. Now they say that there is small dent (which formed first day when I dropped my mobile in 2016 )in the corner of the phone . Phone is working all these 10 months. And they say that warranty is not applicable whereas the Warranty is valid till March 2017.
I would need your help to avoid this cheating from service center guys while I am clearly stating that display was working all these days till Jan 26th afternoon 3 PM. And as I need to get my phone back, I had paid around 14000 rupees thinking that Samsung can refund my money after verifying the problematic part. But instead, now they are saying that product has become fault after 10 month due that small dent which occured 1 month of purchase though I am insisting that screen became GREEN while updating their latest NOUGAT 7.0 Update which was about 1.2 GB. So Need the help quickly.
Small dents to the phones are normal and we cannot maintain 100 perfect phone for 1 year especially when the phone has metal casing. Metal casing is provided for protection not for design or SHOW.
Also, ONE PLUS and Motorolla are just replacing the screen within Warranty they are not playing like Samsung.

I FEEL CHEATED after spending so much money on this phone to Samsung.

Ganesh is the person who finally confirmed that he cannot do anything (is a contractor).

================================================================================...⇄
Subject : Re: Reg:Your Mobile complaint
From : null
Sent Date :[protected]:12 GMT+9
================================================================================...⇄
Name Type Job Title Dept. Company
================================================================================...⇄
P P GANESH PALANI TO Contractor SIEL-S-VOC-Proactive (CS) Samsung Electronics
================================================================================...⇄

Poor response from Service center ( [protected] Pareek Electronics Alwar Raj. ), deposited my Samsung J7 mobile to them due to LCD faulty needs to be replaced on 31.01.17 . They committed to rectify the problem with in 3 days but till now 7 days has been passed but no response . Poor way of talking from your executives also . Bill no. of service request is [protected], Model no. SM-J700FZDDINS, Serial No. RZ8H10CVDQA . Should I move to Consumer court??

Complaint No.: 148425
Complaint Type : Complaint
Posting Date : [protected]:35:38
Complaint Details : Company:-Samsung Model-j26 Date Of Purchase-18/11/2016 IMEI No:- [protected], Warranty- Yes Name and Address of the service center - service center / shop 1, 2, & 3 plot no 4 RS.RE copper khairne navi mumbai maharashtra 400709 Job sheet/Work order no.-[protected] Amount :-9800/- Problem Details-as per the consumer, got display problem. he submitted in SC of the company on 30/11/2016. he got call from SC that submit his mobile bill and box for refund, . he did not get refund. he called to the cc of the company. they replied him, his chaque has made and asked him to share cancel chaque on 30/12/2016. he shared that. he wants refund.
Agent Remark: advised him to lodge complaint on website.

On 02 feb 2017, I went to samsung service center vasundhra ghaziabad to change my samsung galaxy S7 back glass panel and paid 4033/- amount for the same...But when the samsung service center change my ordered S7 back glass model no. SM-G930FZDUINS, Sr. No. RZ8H30QR7YE is totally different colour from my previous original S7 back glass panel.My original back glass panel colour is Gold platinum but replaced new panel colour is not gold platinum..it is only simple gold...I want to complaint about this matter..Why Samsung providing this colour different from original..I need answer..It is totaly fraud from samsung ..my changed panel is not looking original see the attached claim bill and both my original break glass and new changed glass panel image..my TIN no. Is [protected], Claim no. is[protected]..
Dear samsung company please give me answer for that..If I am paying 4033 amount for the part then I need it should be original and same as it comes with my packed galaxy S7 mobile..

Dear samsung,

I Ordered samsung on nxt from samsung official website shop.samsung.com on 15 jan 2017 my order id is[protected] and got it deliverd on 19 jan 2017, when opened the product and checked my phone i noticed that the back button was not working, when i called to samsung estore number [protected] within 24 hrs they told to go to samsung service center and get a DO letter from there, On 20 jan 2017 when i go to samsung service center in kotla (maa communication) they denied to make DO letter they excused that their is a scratch at top of phone they wll not make the letter.Then again i called to estore and told them about the conversation they asked to mail the phone invoice details and images of the phone and box.Then i got a reply from estore to call on the number[protected] and told them about the phone, then i called on the number they gave me the reference number [protected] and told me to go to service center and to communicate the service center employee with the service team and gave them the reference number.Then after the communication between the employee and the service team they told me to make a jobsheet of phone and submitted my phone and told that the issue will be forwarded to the samsung headquarters my jobsheet number is [protected].then i got reply from service center that i had to pay 3500 rs to them to repair my phone, then i got mail from a1.[protected]@partner.samsung.com that i will get 50% discount on repairing cost if i get it repaired in 7 days. If i had bought new phone and got defected product then why should i pay the repairing
cost to them as my phone is in full warranty.niether i got DO letter nor i got my phone repaired and not got any help from your side.i had suffered a lot for from your poor service.

I have purchased Samsung Galaxy J5 6 mobile via Flipcart on20.01.2017 and it was shipped to me on 21.01.2017.But just after 13 days I am shocked to see that my mobile is unable to save new contacts, the simple command that any mobile can operate.I am afraid some other major flaws can occur in my mobile set.
View above I look forward to prompt remedy-change of the set.

Purchased brand new Mobile Model Samsung J5 Prime on dated: 04.12.16, but after 1 week later screen has problem of blurness, given to service center for repair on 19.12.16 received the handset but after 4 days on: 23.12.16 figure sensor & back key not working properly. Given to service center for repair again. I have visited on 02.02.17 for checking but the problem was not solved till date. They have told me to call after the phone gets repaired. The phone 3 times opened for repairing but problem is not solved. So I want to replace the phone with a new one.

DEAR SIR, I AM USING NOTE EDGE FROM 15/02/2015, BUT ON 20TH JAN 2017 MY HANDSET WAS CREATING PROBLEM OF AUTO POWER OFF & ON .
I SHOW IT TO YOUR AUTHORISED SAMSUNG SERVICE CENTRE .
THEY TOLD ME AFTER CHECKING IT THAT THEIR IS A PROBLEM OF PBA WHICH COST YOU RS13000/- ABOUT . I TOLD THEM TO REPLACE IT AND MAKE MY HANDSET OK.
ON 31/01/2017 THEY RETURNED MY HANDSET AFTER CHANGING ITS PARTS AND I PAYED THEM RS 13182/- .AND THEY TOLD ME THAT YOU HAVE GOT 3 MONTHS OF WARRANTY IF ANY PROBLEM APPEARES .
ON THE NEXT DAY THAT IS ON 01/02/2017, I AGAIN VISITED SERVICE CENTRE AS MY NETWORK IS MAKING PROBLEM . AS IT IS NOT SUPPORTING THE 4G NETWORK THEY TOLD ME THAT IT IS THE PROBLEM OF YOUR SERVICE PROVIDER OF AIRTEL .
SIR, I HAVE INSERTED THE AIRTEL 4G SIM BUT IT IS NOT WORKING & THE 2ND SIM I HAVE INSERTED OF JIO IT IS ALSO NOT WORKING .
I TELL YOU ONE THING BEFORE GIVING MY HANDSET I AM NOT FACING ANY PROBLEM OF NETWORK .
AGAIN ON 03/02/2017 I HAVE AGAIN VISITED THE SERVICE CENTER THEY TOLD ME SIR PLEASE WAIT NOW WE ARE UPGRADING YOUR HANSET SOFTWARE THEN YOUR PROBLEM WILL WE RESOLVED . BUT SIR THEN ALSO MY PROBLEM IS NOT RESOLVED . THEN THEY TOLD ME SIR YOU HAVE TO LEAVE YOUR HANDSET WE WILL AGAIN HAVE TO CHANGE THE PBA IT IS CREATING THE PROBLEM . NOW MY HANDSET IS WITH THEM .

I want 2 know 1 thing if they change that part again and after 1 week or 2 week later if the problem again persists then who will we responsible as you are providing me only 3 months warranty after paying a amount of RS 13182/- . And i don't hv so much of time as I m Legal Advisor, that I again and again visit their to get it Repair.
Sir it is requested to you to plz look after the matter and refund my handset amount or change my handset .

SENDING YOU THE SCANED COPY OF THE BILL, THE REPAIR BILL & THE ACKNOWLEDGEMENT OF SERVICE REQUEST .