Samsung India Complaints & Reviews

We are facing problem with samsung service center in visakhapatnam near CMR central .
very poor response and irresponsible behavior .
i purchased new phone and found problem with adopter on 07.01.2017 and contact service center and given compliant but no response from team by continues followup with samsung service center today 27.01.2017 team agreed to provide new one and taken two hours .

very very poor and...

I had purchased Samsung galaxy J7 mobile handset from Flipkart in March-2016. The product was covered under one year manufacturer warranty. The particulars of mobile handset are as under:-
Mobile Code- SM-j700fzddins
Serial number-rz8h209gktj
IMEI number-[protected]
After 4 months of purchase display of above noted handset malfunctioned and the device was submitted to Samsung service care, M/s Jai Balaji Communication,...

Very bad service.. u should prompt wid ur service u r talking more dan 2 weeks for repairing.. i dn't knw y u r taking dat much time for repairing i cn get it repair my ph from outside also.. sale is not importanr.. after sale service is alzo important to retain d customer.. nd dat salesperson is also very rude..even i m ready to pay dat amount for dat fr b dey r very slow or i dn't knw wheather dey had done or not.. dey r not giving me status...

Sir/ Madam,
I purchased Samsung's basic phone (FM with Dual Sim- Rs. 1400) for my parents on 19/01/17. Which is giving a Beep sound throughout the day. So was shown to shop owner, who had RESET it. But still the problem persists, so shop owner told to show it to Kota service center, which is 80 KM's far away from my place. He also said that, if he will send the phone for repair to Kota center, then it may take 10 to 15 days period....

I purchased Samsung J7 mobile phone from mobile store, Sadar Bazar, Lucknow on 15 jan 2017( Bill no.-256325). but this phone is not working & giving so many problems.
I complained 3 times customer care but the matter is not resolved.
The complaint no. are Z258641 Dated-16 jan
Z568542 Dated-20 jan
Z665233 Dated-23 jan

Kindly repair my phone.
Thanks.
(Sanjay Gupta)...

I have made a complaint at[protected] for the problem (non cooling of lower compartment) on January 22, 2017 and the engineering was sent on January 23, 2017 to my Lucknow residence (A-517, Indira Nagar, Behind Lekhraj Market) for repair. Without any proper check up he suggested three parts need to be changed and approximate cost of repair will be INR 3500=00. I gave consent for the repair. He changed only two parts but gave the bill for...

This is the 3 rd time I am getting issue with the Samsung s7 handset. I travel quite a bit and this phone is letting me down big down. I bought this phone in March 2016 from Kerala. In mid November 2016, the display had a crack when it fell from my hand. I got the same Replaced in Chennai since I was travelling. I went to the Service center in Anna Nagar Chennai. 4 Hrs after the replacement the phone again died. Samsung Anna Nagar service...

Dear all
I bought Samsung J2 ( 2016 ) on 11 jan and unfortunately on the same day his screen broke down.
I send the handset to Samsung service center ( Kotla, New Delhi ) on the same day, now from 11 jan to 27 jan ( 17 Days ) they are not having the screen display. As per them there is shortage of spare parts in Samsung .
Cost of the handset is 09, 500 and display cost is 5, 000 which I am ready to pay even after that...

Sir
This is to bring to your notice that I had bought Samsung note 4 mobile phone last year which started creating problems after few months. I informed the Samsung service centre, Patiala. But no solution was provided even after repeated complaints. Unfortunately, The phone stopped working on third of January 2017. I went to the service centre on fourth but they asked me to come back on fifth and deposited my phone on the same day....

Bill No - [protected]

2 times repaired but still incomplete. Customer service center is not responding properly.

Handset type - Samsung Galaxy S7 edge
Problem - Display issue

Issue after repairing - improper fitting and flip cover functionality is not working.

Have multiple discussions with customer service center & repair center, but no progress....

Sir, I visit samsung service centre at mobile cool1 st floor damaji shamaji industriel estate veera desai road andheri west mumbai 400058. i purchase samsung galaxy j7 prime from milan eleceronics andheri west on 6/1/2017. My phone is working fine but earphone is not working. your service centre engineer told me to bring mobile for update the software. and data will be lost. and that is your policy. My self i m a computer engineer and i have...

I have given my samsung mobile j2 for repair as screen has broken and got damaged with ref. No. [protected]. After repairing i got the call for collect the phone when i went to received the phone to service center . They were charging me 1% extra on bill because of card payment, which i denied to give them. How could they can charged extra to the customer from actual quoted amount. Even if there is process than it should be mentioned on service...

To,
Mr.Rajiv Ganju Sir
General Manager
Head of Service

Sub:- Problem of Warranty Issues Miss Behave Service Centre team SM-J710FZDUINS, IMEI No. [protected]. Complaint no is:-[protected] bill no is:-[protected]

Dear Sir,

With reference to subject mentioned above, I have purchased a new Samsung galaxy phone from your retailer online bay with flipkart, on 29/06/2016 in...

Hello sir,
my name is bhagaban muni. my employee id is A203672 and plz mail my all salary slips into this mail id [protected]@gmail.com. plz plz help me for withdraw my pf. i was appointed as samsung experiance consultant. in bargarh odisha. my counter name is ganesh traders. and plz give me all salary slips. and my pf no becoz that was so helpfull to applying my pf money....

Dear sir
I bought a handset model number SM-A800IZWEINS in march 2016 few day earlier on dated 22nd January 2017 my hand set swithoff by itself and since then not working so i move to service center Hazratganj lucknow but they said if they open the set the screen will shattered and it is not their responsiblelty and i have to bear the same ammount 8500₹ but why i bare the ammount if it is noty fault i will sending u this pls take...

I have a Samsung Mobile model No A8 with purchased on[protected]. I have attached the scan of the purchase bill.

After using it 8 months, I realized it was getting hotter and then suddenly the display went off after 4 days after the machine was getting hot.

I took it to the customer care and there I was told that I need to pay for the display and will be charged in excess of Rs. 8000/-.

I am...

Mobile phone J7 2016
I had purchased SAMSUNG J7 2016 mobile phone. within a few months i am facing display flectuate and lining issue its very bad experiance for me. i am very shocked how can this problem bcoz i am regular user for samsung last 4-5 years but never face any issue. I request to company Superior person replace my phone becoz i cant use repair phone either i never never purchase samsung phone in future. Samsung is my first...

I was promised a free surprise gift by one of the sales representative who called me on 12th of January 2017.

The Gear s3 has arrived but i never received the free gift that was promised.

This is cheating to enhance sales of new products !!!

**********************************************************

The issue started when i added Gear S3 product as part of preorder and left it...

Sir/madam
Maine apna mobile 28 dec 2016 me aliganj lucknow service center me submit kiya tha hand set 10/05/2016 me purchase kiya tha usme display colour fade aur display me line aa rahi thi mere set submit hue 1 mahina hone wala hai per abhi tak repair nahi hua. Bill no [protected]
Please arrange to repair parts as soon as posibile
Head office se call aaya tha ki aap ka handset repair ho gaya hai per jab service center...

Request to publish complaint

My complaint to customer care samsung n conversation with executive rekha at headoffice delhi & executive mr eshwar at authorised service centre samsung ratna electronics abids hyderabad in month of october & november are in vain

On friday 16th dec i got a call from samsung service centre new delhi/gurgaon executive rekha tanvar said me to go to same samsung authorised service centre...