[Resolved] Samsung India — Regarding service after sales

vickyntiwari

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700091

Dear team,

I have purchased samsung galaxy on-5 before more than 1 year but the battery of this phone is not working. I have try to buy the battery through e-store but they are advised go to service center.
I am going several service center in kolkata and durgapur but they says there is no battery sale in our service center kindly buy to other shop they also suggest so many shop name.
I have says to service center staff book my order and kindly provide the same after few's days but they are says this not possible for us.
Name of service center where i visited :-
1) service center name:sanchar electronics pvt ltd
Address : p-163,
C. I. T road,
2) salt lake kolkata.

3) samsung customer service near city center bus stop durgapur.

I am very disappointed with the problem and i suggest to you kindly mention on your sales invoice there is no service provided by me after sales.
Kindly arrange the same as soon as possible.

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Jul 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd