Samsung India — regarding some problem in my samsung on7 pro mobile

Aug 01, 2019

Updated by Digvijay83 After posting complain in this forum initiation taken under pressure by local services center at Prayagraj & came forward to listen end use customer complaints but sorry to say this they(Local service center) interpret all the thing as per their convenient (Please refer attached file ) .They must be samsung franchises/channel partner whose short term business motive badly affect company Brand Image .They don't even bother that due to their activity company brand image is hamper.
Samsung post sales service is very bad .In my opinion " SAMSUNG" must take care and work proactively for retention of their valuable customer .

Previously my phone was inspected by local service but at that time they will denied to cover my mobile under warranty and suggested me to buy the extended warranty service from them but after posting this complain(Samsung India — regarding some problem in my samsung on7 pro mobile) they will again inspect my phone and declare mobile is dead not a single part is in good condition . I bought this mobile on 30th july [protected]@ Rs. 6990 but after this incident . Local Samsung customer care ( or we can say Samsung money care ) demanded me to pay Rs. 8868 against repair of my mobile .
This is complete nonsense . What one can expect more from local service center because I'm complaining about their attitude towards covering Warranty of product . In return they declare my phone is complete dead and not eligible for Warranty. I'm going to raise this issue in another forum also.

It's better to resolve this issue on urgent basis.