[Resolved]  Samsung India — regarding split inverter ac

Address:

Ghaziabad, Uttar Pradesh

With reference to customer forum complaint id no. 465766

On 22/4/17 i bought a new slip invertor ac with inbuilt stabilizer on with request no [protected] installation was done and at that time no problem was informed to us about sewer line and extra stabilizer he told us stabilizer not require for this ac

After 1 month cooling problem started but we thought it may be due to outer temperature and finally cooling stop and we decided to plan it's service so on 15/sept/17 request generated with request no [protected]. At the time engineer visit he informed us that there is gas leakage so for that on next day refilling of gas done
.. Gas refilling person inform us that there is fitting problem in ac. So he will tight fitting and correct it

But after few days we again experience reduction in cooling and waited for few days and again on 8/10/17 request was generated by customer care for cooling problem request no. [protected] and for this the technician visit was done and he informed us this ac will not work as this is near sewer line and refilling will done but i was not satisfied with this and again consultant some senior they told me this will effect but now so earlier this is not ok to have leakage issue so early

And for confirmation i have called to customer care he given the same statement but when i told him that this was the statement his wording changes and started giving me explanation

Another technician visit help after so many aguement by your executive and finally some senior technician confrim me for again re checking when i told him about my profession as i am also working in ac manufacturing and after that visit rechecking done and found that the valve of compressor was faulty

But if the valve is faulty in 3month how can i trust whole unit

Complaint was closed in winter and now again i am facing problem in cooiling but from samsung new revert is coming that stablizer is not installed but at the time of intallation engineer told us there is no need of stablizer