[Resolved]  Samsung India — Regarding worst experience of your local service center balaji services

Address:	Jabalpur, Madhya Pradesh, 482002
Website:	Samsung

Dear Sir,

I am using your Note 5 and went to your services center balajee in Jabalpur for my broken handset repair, Pls note the subsequent grievance about my loss in professional and delay in registering my request

• I submit my damaged h/s Note 5 to your service center (BalaJee services) on 27/feb/17, as per them they ensure to call me in 24 hrs. time then update my estimated price of h/s
• Nether I got a call nor any whereabouts about my damaged mobile, I called them up after two days and confirm about the charges they told me the estimated price of aprox 13000/-and notify that I will get my mobile in 15 days of period.
• After 15 days when I ask, they said the parts have not been rcvd and it will take additional 5 to 10 days of time
• On the very similar day, I called up your customer care people and they well-versed that my complaint has not been register by service center and they are not able to see any of my details, I managed to logged my complaint through call center peple and then I got the call from your supervior Miss Rajni and assured the I will get back my H/S within 24 hrs, but once more it took 3 to 4 days.

After 2 to three days I rcvd SMS that now my mobile is ready and can pick up, but they are not providng us the cashless faciltiy as your call center supervisor is also very rigid on the same and gave me very dissatified response

Sir-With the Break of 20 to 25 days I got massive damage in my profession due to service delay and dependencey on Samsung.

Who will going to compensate for that and what action will going to take against your local service center in such an ingnorance to your customer., pls tell how to to repair and recompensate my professional loss .
I would request to provide me an option of my loss in buisnees due to delay in your serives for 20 days and no action taken by your supervisor accept they apologised for this heavey loss in my buisness, would request to pls revert or else I would complled to go the the consumer forum or file the case against Sumsung for such mental and economic loss

Awaiting for your postive response

Regards,
Shakti yadav
MObile-[protected]