[Resolved]  Samsung India — regarding worst service of ac machine

Address:

Kolkata, West Bengal, 700065

One call (No. [protected]) was booked on 17.04.18 for general servicing of my ac machine purchased on 27.04.14. The mechanic attended my home and told that, it is not properly cooling as there may be some gas leakage and the machine is to be taken to workshop. He had taken rs. 295 for inspection though he didnt touch my ac machine except the switch only. He gave a estimate of rs.2342/- only. From the date of inspection the service center called me every morning and told that they will pick up the machine on that day. I took leave from my office and remained at home for them but no one came. At last, on 23.4.18, both indoor & outdoor units were picked up by them, on 26.4.18 they gave me estimate of rs. 10700/- over phone and demanded the whole money in advance.
On 26.4.18 i called in [protected] for clarifying the matter and came to know that, my call no [protected] had already been closed on 21.4.18.
My questions:
1. How the machine was picked up by the service center (Coolpoint, kol-28) on 23.4.18 on the basis of call no [protected] which was already been closed on 21.4.18?
2. My made complain several times in [protected] but no officer contacted me till now. Why?
3. How machine of 4 yrs old is damaged so much that this huge amount is required?
4. I want to get back my machine from that fraud service center