[Resolved]  Samsung India — regarding your samsung product

Address:

43 3rd 1main Coxtown jeevanhalli bangalore 560005, Bangalore, Karnataka, 560005

First, of fall, i am very disappointed. It not an impeccable product experience at samsung. I don't think that product pass through rigorous quality checks which are globally recognized with 100%. With my bad experience, i don't believe samsung products stand out as best in terms of quality and service of the products. This is a 2nd product i am facing the issue.
Having said that by you and always believe that our customers are the best judge and may help with improving our products. Course customers are the best judge and analyze and give hands-on experience about the product good or bad. With my previous samsung tv issue also your engineer's were not able to resolve the issue for 6 months. Later they had to refund the amount because they know that particular model had an issue.
Yes, i do expect a replacement in lieu of the product. Product has a technical fault which your engineer hasn't done the proper analysis, hope samsung is not in the 80s or 90s generation (Refrigerator was having compression noise) now we are in modern technology, another company refrigerator comes with noiseless. Can you justify how this is the product is not faulty? When i raised a service ticket on 17th may 2019. During first visit itseft your engineer should be certified stating that product is not faulty, but your engineer failed to analyze properly, again i have received sms on 22nd may 2019 dear customer, service engineer suman, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected] but the same engineer visited again failed to analyze properly and told that we will raise this issue the backend team. Again i have received sms on 29th may 2019 dear customer, service engineer rudreesh, mobile number [protected] has been assigned against registered service order [protected]. After multiple calls to the service center manager and sending whatsapp video but there was no purpose response from them. Later the same engineer visited to take a recording of the refrigerator noise. During that time i have escalated about the refrigerator door closure issue with is not closing properly. Which your engineer analyze and told that we will replace the door closure. Again i have received sms on 30th may 2019 dear customer, your service order [protected] part has been ordered, the engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected]. Till date, there is no update on this from the service center. After multiple calls to the service center manager and engineer. Today have received sms dear customer - thanks for availing samsung service. Amount payable against your request no. [protected] is inr 424.80 i don't know why i should pay 42.80? Now you tell me product pass through rigorous quality checks which are globally recognized with 100%. Products stand out as best in terms of quality and service of the products. Can you justify this? Attached is the video link which was taken by me and shared to service center manager.

Kindly loop this email to your manager and management team. Please treat the email on high priority

Click here to access the video

Note: i have better work in life. I can't keep on calling you asking for the update or sending emails and videos. Its better assign a good engineer who can give a solution or replacement the product.