[Resolved] Samsung India — repair issue

prachi66

from Leh, Jammu and Kashmir

Address:

Udhampur, Jammu and Kashmir, 182021

Dear sir i have purchased samsung j2 pro on 4th oct. 2017. At that time i have not checked everything & on 22 oct when i inserted the earphone it was not working. For same i visited to dealer & he guided me to visit service center. I went to service center & as per them there is issue in device jack. As per service center i have to bear repairing cost. For same i register complaint under complaint no. [protected]. I was suppose to get call from your person yesterday but still no response. I am not aware why i will pay repair cost if phone is under warranty. Kindly resolve my issue on priority.
Thanks & regards
Kuldeep raina [protected]

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Dec 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Nov 09, 2017

Updated by prachi66 Still no solution even I have sent all the photos of my phone.
Kindly resolve issue on priority

Nov 11, 2017

Updated by prachi66 Samsung is cheating to me