Samsung India — Repaired twice 40inch samsung led tv having model 5000ah with 4 month from the date of purchase.

Address:	Indore, Madhya Pradesh, 452015
Website:	www.complaintboard.in/my-complaints.html and www.consumercomplaints.in/new_complaint

Hello sir / Ma'am,

(Also mail to http://www.complaintboard.in)

my complaint reference ID given by Samsung call centre is [protected]

we just had a chat with samsung call centre placed somewhere around haryana and wish to know the current status about whether the complete TV is getting replaced or refund will be done except repairing.

but the executive from samsung forcefully told that it can neither be replaced nor refund will be issued.

I am also attaching our telephonic discussion.

please take suitable action to either replace the TV or make it refund since we dont want to put us in trouble any more by just repairing it every month.


Mail to http://www.complaintboard.in at dated 12 / 2 / 2016

Consumer complaints and reviews about 40 inch Samsung LED TV, Model 5000AH

Hello sir / ma'am,

thank you for taking quick action regarding the same.

mr. rahul from Samsung called me but problem remains the same.

one thing I need to share that, mr. rahul told that even if when we replace the same, then you don't know about whether it is new or old one. company may provide you old TV by just saying it is new one.

is this happening in samsung a brand.. I will definitely think100 times to buy any product from samsung. also mr. rahul told that if we provide replacement then we have to do the same for every customer. it certainly show there may be some manufacturing defect which they are trying to hide.

please ask samsung to replace or refund as they are not even ready to opt any one of the option except repairing the same.

as it repaired once..and same problem occurred then logically and technically problem with the set and not with the screen

yesterday when we had a chat with mr. rahul, they told that this time you may repair that but if problem still exist then we may replacing whole TV.

today, just now they told that we can cover only warranty irrespective of the problem found in N number.

as we are middle class family and I am usually on tour. if problem finds in every alternate month which happens in last four month from the date of purchase, how can we trust in future and my family would unable to make a call all the time and it results frustration and depression

please requesting to resolve this problem by just replacing the whole tv or simply refund us.


Mail to http://www.complaintboard.in at dated 10 / 2 / 2016

Hello Sir,

We have purchased 40inch Samsung led TV at dated around 15 November 2015. It has been using for only 1 month and problem detected as the front screen of the led TV having some black dots which diameter around 15 to 25mm.

We called person from where we purchased the same. they told us to execute one engineer for the same and problem will be rectified.

Engineer visited our home and told to change the front screen of the tv, as we insist to replace complete setup but they confirmed us not faced such problem in future and since they confirmed us, we agreed to replace the front screen of the TV.

But after one month only, same problem occurred and this time black dots getting bigger and in more numbers. again we called the dealer but now they are again changing the front screen of the TV.

But instead of this they should replace whole TV to a newer one since when problem occurs second time, it may possible to repeat in every alternate month. but they are not ready to replace the whole TV with its setup.

We purchased Samsung because its multinational brand but now we are going through many problems, time, money, depression and what not.

please suggest and take certain action for the same.