[Resolved]  Samsung India — replaced the screen but again attached the broken screen

Address:731101

I have bought a samsung galaxy j7 pro from dubrajpur. Accidentally i dropped it and the display had broken. I have got the never mind offer with it. So i ave gone to the samsung care in bidesipara, in suri. They kept the phone for 7 days... Applied the new display panel... Then after 7 days they gave us the mobile and said that it was not attached properly. So they again replaced and had put the broken display panel and said that it can only be replaced if it's sent to kolkata... Why shall i send it to kolkata although everypart is available in suri? I need immediate action asap before durga puja.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 21, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information