Samsung India — Replacement of Battery

Address:

411038

Respected Sir/Madam,
I am utilizing note II mobile which is purchased in 2013 from your authorize shopee.The product is sturdy, excellent and last three years I did not face any problem, I have purchased SM-G7102threre after also. Since last two months I have faced problem of low battery backup hence I have approached to incharge of M/S Asmi Teleshopee on 04/06/2006, located opposite Kotharud-Bus Stand Pune.This guy has advised me to replace battery (As per his opinion life of old battery is already expired). I have purchased battery EB595675 vide your invoice No[protected] for Rs 1799.
Unfortunately new battery was also not yielding sufficient backup and take long time to get recharge.So I have approached to M/S ASMI TELESHOPEE and requested to resolve the issue.He has advised me to approach your customer service centre, M/S Vedant Services at Nal Stop Karve Road Pune.On 23/07/2016 I have visited to your service centre and lodged the complaint of defective product vide Service order No [protected] & OTP No 588267.To day I have received call from your service centre & requested to collect the product(Order No [protected] –OTP No 347984).
As per your trade practices they have obtained undertaking /acknowledgement and handed over the product.I am very much surprised to note that they have handed over the replaced product which was manufactured in April 2015 i.e before 1year and three months back. I have taken strong objection to accept the old product and requested to give product manufactured in 2016.But the incharge has given irresponsible reply that Samsung Company has stopped production Note II Battery and instructed to his staff to hand over defective product .Further he told that he could not resolve the issue at his end and approach to Company directly.
1.I am not satisfied with the reply of your service centre as your outlets are selling the batteries all over India and I have confirmed manufacturing date March 2016 on packing of the battery.
2.he has return me defective product(which was purchased from your outlet ).The product is without mentioned date of manufacturing .I got confused and doubtful about replaced product because of his misbehavior.
3.Further I have observed that the original battery my Note II is bearing the date of manufacturing and also observed that the service centre has handed over the replaced battery was mentioned date 20/04/2015.Its comes under preview o[censored]nfair trade practice and hence I strongly condemned for the same.
4.Your service centre has taken 8 days to observed the product and handed over old product which was manufactured before 1, 1/4 year back .In brief It is proved that battery which was purchased through you outlet is defective.
I therefore request you to resolve the issue immediately.
Hope your immediate co-operation in the matter.