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in continuation of my complain i would like to state that today 25 days have been completed still my problem is not solved. on 9th they have taken refrigerator to service centre as they said they cant repair it at home till today it is not delivered . service engineer is saying if the compressor is damaged and since it is invertor compressor inverter ccp also gets damed & needs to be changed. he is waiting for approval to replace inverter ccp under waranty. but company is saying that i have to pay to this part.
Dear sir
with reference to samsung customer care
my mob. [protected]
mail
[protected]@rubyrealtors.com
reference number[protected] dated 22.3.16.
yesterday evening i got a call from service centre asking to pay around 5000 . i asked for estimate they refused to sent by mail. only option for me is to approach consumer forum
with reference to samsung customer care
my mob. [protected]
[protected]@rubyrealtors.com
reference number[protected] dated 22.3.16.
yesterday evening i got a call from service centre asking to pay around 5000 . i asked for estimate they refused to sent by mail. only option for me is to approach consumer forum
Dear Jitendra,
finally on 16th they have given me estimate. attach copy for your reference. hope service centre will deliver my refrigerator duly repaired. now i think they are taking my revange since i have complained to customer care. but this is not a healthy trend for business like where in consumer products are involved. your service provider is taking consumers for granted . they are even not ready to talk to me . all the communication is happening through reception. company should look in to this matter.
finally on 16th they have given me estimate. attach copy for your reference. hope service centre will deliver my refrigerator duly repaired. now i think they are taking my revange since i have complained to customer care. but this is not a healthy trend for business like where in consumer products are involved. your service provider is taking consumers for granted . they are even not ready to talk to me . all the communication is happening through reception. company should look in to this matter.
on 18th April samsung special desk executive RITU RAWAT. promised me that refrigerator will be delivered by evening 5 pm. she told me not to call service centre not service engineer. neither refrigerator was delivered nor i have received a call or reply to my mail which i have written on 16th April. to service centre.
today morning again RITU RAWAT called up on my mobile and was trying to make a conference call to service centre but no one answered her call.
as company can't manage service by themselves they are at the mercy of outsourced service centre who are looting customers . Indian Government should take some stern action against these all MNC which are taking innocent indians for granted and loot them with their hart earned money.
in my case i am literate and contineously following up with customercare and also with company trrough live chat and also calling company rep. still my proplems are not solved for one month you may imagine the state of common man .
today morning again RITU RAWAT called up on my mobile and was trying to make a conference call to service centre but no one answered her call.
as company can't manage service by themselves they are at the mercy of outsourced service centre who are looting customers . Indian Government should take some stern action against these all MNC which are taking innocent indians for granted and loot them with their hart earned money.
in my case i am literate and contineously following up with customercare and also with company trrough live chat and also calling company rep. still my proplems are not solved for one month you may imagine the state of common man .
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)