[Resolved]  Samsung India — Reply to email of yachna chauhan not acceptable

Address:

600115

Yachna.[protected]@partner.samsung.com, [protected]@hotmail.com

Reference : [protected] and [protected] (disagree for closure as error is from the part of Samsung)

Hello Yachna Chauhan
Please note Samsung products are good but not the best. You are aware of it.

Your email clearly shows how ignorant you are about the way your service center attend to the customers and about the way they carry out their jobs / duties. It has become monotonous for them that they do it for the heck of doing it to make fast money. This is what I have told Balaji, the manager of Velachery service center in Chennai. The job sheet is given to a customer after it has been filled up. How does one know about the terms mentioned in the job sheet unless we are informed of it. It is the duty of staff to inform a customer about transferring data prior giving an item for servicing. All the other service centers do so. Why can't Samsung follow the same procedure?
I had already lodged an on line complaint about the incompetent staff which Samsung has. I had already mentioned in my on-line complaint about Ms.Arul Selvi who did not inform me of transferring data to SD card. She has no right to transfer data without my permission. In the process she deleted all the important Data / photos from my wife's tablet which she does for charity. Samsung service center staff are TOTALLY INCOMPETENT.

Samsung has to reply to this rather than evading the problem.

I had lodged an ON Line complaint of Samsung website. How come this person so called Hasis Mehta called me immediately as soon as I had sent the 'On Line " complaint. How does he know that I have lost important data and photos from my samsung tablet?
This clearly shows that he a Samsung staff as mentioned by him. Yachna, if you claim the he is a false person and his mobile is switched off, then from where did he get both the phone numbers to which he made calls? This clearly indicates that he is a Samsung staff.

Yachna, why don't to attend to my phone calls instead of avoiding it? What is it that that you are afraid of talking to me? How can you say that you cannot pay the money loss when Samsung is directly involved in this matter by passing the mobile numbers numbers. It is you that have passed the mob nbr etc.

I have already filed a FIR against Samsung India and it is being followed up.

Hope to get a positive reply soon.

Rgds

M Mathew
[protected]