[Resolved]  Samsung India — reverse advance money & give depreciation value

Address:

Bokaro, Jharkhand

Hello sir
I tausif reza having residence in bokaro (Jharkhand). As i have made purchase of my washing machine (Front load) on dated 1st jan 2013 which record was found on customer care service center. On 09/08/2017 my machines get damage and i have made complain regarding my machine, then technician has visit our site and they said that your machine drum wheel and pcb box are damage so you need to change it then i decided to change it on behalf of that i have paid rs 6000 as advance which total is rs 13200, after a few weeks they visit our site and started doing operation on that they found front tub is broken then they reply change your front tub it will cost rs 2000 more i said change it after discussion from service incharge they said now a days it is not available in our company, they made the excuse of 17th sep he say on that day we make clean our workshop if we find any old washing machine then we will replace it. On 19th sep 2017 i went there (Service center) they reply product is not available then i ask for my money refund they reply it can't reverse, i reply why? They reply as we have bought the product of rs 13200 which is not retuned in our company. Then i said this is not my field you say it cost rs13200 then only i have paid you advance rs6000, when i am asking for my money refund he use to misbehave with me and rudly send me out after that i have given the threaning of consumer court. On 20th sep i have made complain to customer care regarding above issues they said your problem will be solve soon but soon is not coming then service center made excuses of bill and made my complain cancelled when i track my complain from customer care they say it cancelled. Then after i made complain on 26th sep 2017 regarding above issues and also asking the depreciation value of machine as it has not completed 5years my complain no. [protected]. Please solve the issue before elascating the matter to consumer court and also attaching advance slip and video misbehave done by service incharge
I hope the ray of light on solving above matter
Thanks & regards
Tausif reza