[Resolved] Samsung India — s6 edge mobile model sm-g925f | |||
I have purchased S6 Edge during 2016 from UAE. Past few days back, the mobile didn't get charged, whereas the backside of the mobile got opened. It seems battery of the mobile got expanded/bulged. I have taken up with Samsung Centre immediately. They have just seen the mobile and told battery issue and the same is not available. Also it is not possible to make ready of the mobile. It is really bad that within two years the battery of such an expensive mobile became out of order. It is also to be mentioned here that the charging of the mobile is also perfect to my knowledge. I have not put my mobile in charge full night or over charged in any situation. I have been a customer of Samsung products especially mobiles for many years. But this made me to stop buying Samsung mobiles. Kindly treat this issue as serious and get me a solution. Kindly call me and update the status. Was this information helpful? | |||
Jul 20, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Verified Support Jun 16, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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No reference id given by the Centre, as they just seen and returned back. After that week approached authorised service centre of nearby location referred by Samsung customer care. There, I have been told that battery may be available but it will take some time to confirm the availability of battery. I have asked forreferance id/token number, but they have taken the details and not given, stating that the mobile should be submitted to the centre for giving the reference number. Kindly advise what is the solution.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd