Samsung India — S6 edge mobile screen free replacement warranty issue

Address:	641027
Website:	www.samsung.com

Hi

I already sent many mails and 5 reminder mails to samsung customer support and ceo desk but i m not getting any responsible reply.
I am really getting frustrated and i am losing my patience.
Kindly look in to this and solve my problem

Hello,

Samsung model : s6 edge

Service centre bill num : [protected]

Service centre : sjn electronics ([protected]),
258/1, first floor, coimbatore
641 044.
Imei : [protected]

My mobile num : +91 [protected]


Location : coimbatore


I purchased the above mentioned mobile phone on 23.04.2015.

After a while, front glass was broken accidentally and i took it to the service centre on 23.04.2016 and i asked for the warranty cover because i am a pre booked customer and i have one time screen replacement warranty. The executive (Ms. Loshini) in the sjn service centre responded that she will forward to q&a department regarding the warranty cover and assured me that i will get the warranty.

I noted that my status was lp customer in the system and they were convinced me for the extended warranty which comes around rs.3750.
O i am very sure that i am eligible for the warranty

But instead of informing me at the time of complaint, they informed me after 10 days they rejected it mentioning that i was few hours late for the warranty cover which is against contract. Every time when i contact service centre they are guiding me to call toll free number including local asm manikandan and service centre manager ashok.

Here i would like to mention few details.

After visiting service centre, i spoke to your customer care executives twice and i did not get a proper response. Even worse they replied that they don't know about the procedures in the samsung service centre. Ref num : [protected]


I look forward to your reply and a resolution to my problem.. Kindly do the needful


Regards
Ilango. C
[protected]


— forwarded message —
From: c ilango
Date: sat, may 14, 2016 at 10:27 am
Subject: fwd: re: warantee issue
To: support.[protected]@samsung.com, [protected]@sea. Samsung.com


Reminder 5

Hi,

It's been 22 days since i gave my mobile to your service center. From that day on wards i am fighting with you for my mobile's warranty. I don't know why it takes this long for you to resolve an issue.

I am getting response from you but it is not fulfilling my needs.

I need my mobile immediately and i will not pay the service charge for sure.

After sending all these mails and photocopies of my warranty and con calls, you could have easily come to a conclusion that i have all the right to claim the warranty.

I am really getting frustrated and i am losing my patience.

Kindly return my mobile with my problem resolved and without any charges.


Regards

Ilango. C
+91 [protected]
— forwarded message —
From: c ilango
Date: fri, may 13, 2016 at 7:47 pm
Subject: fwd: re: warantee issue
To: support.[protected]@samsung.com, [protected]@sea. Samsung.com


— forwarded message —
From: support india
Date: thu, may 12, 2016 at 5:34 pm
Subject: re: re: warantee issue
To: c ilango


Reminder 4


Dear customer,


Greetings from samsung!


Thank you for taking out time for sending this e-mail to samsung and making us aware of the concern.


We sincerely regret for the inconvenience caused to you.


In response to your email, we would like to inform you that regarding your concern a call back already arranged for you from our relevant department.In order to serve you in best possible manner concerned department will get in touch with you as soon as possible.


We seek your patience and valuable support in order to serve you at the earliest.


It is our goal to provide you the best services always.


Reference number is: ‘[protected].


For further query you may send us mail again or you may also contact us on our toll free number[protected] and[protected] as per your convenient.


Best regards,


Srishti sharma


Samsung customer care team


— original message —

Sender : c ilango

Date : may 12, 2016 15:58 (Gmt+05:30)

Title : re: warantee issue


Hi,

It's been 20 days since i gave my mobile to your service center. From that day on wards i am fighting with you for my mobile's warranty. I don't know why it takes this long for you to resolve an issue.

I am getting response from you but it is not fulfilling my needs.

I need my mobile immediately and i will not pay the service charge for sure.

After sending all these mails and photocopies of my warranty and con calls, you could have easily come to a conclusion that i have all the right to claim the warranty.

I am really getting frustrated and i am losing my patience.

Kindly return my mobile with my problem resolved and without any charges.


Regards
Ilango. C
+91 [protected]


On tue, may 10, 2016 at 5:28 pm, support india wrote:
Dear mr. Ilango


Greetings from samsung!


Thank you for taking out time for sending this e-mail to samsung and making us aware of the concern.


We sincerely regret for the inconvenience caused to you.


As per our telephonic conversation regarding your concern of samsung device (Sm-g925izkeins), you have been informed that case is running with relevant department i. E. Samsung ceo’s desk.In order to serve you in best possible manner concerned department will get in touch with you as soon as possible. So we request you kindly give us some time you will get response as soon as possible.


We seek your patience and valuable support in order to serve you at the earliest.


It is our goal to provide you the best services always.


Reference number is: ‘[protected]’.


For further query you may send us mail again or you may also contact us on our toll free number[protected] and[protected] as per your convenient.


Best regards,

Harsh nagpal

Samsung customer care team


— original message —

Sender : c ilango

Date : may 09, 2016 09:49 (Gmt+05:30)

Title : warantee issue


Reminder 2

Still waiting for your reply?

Hi,

Thanks for your reply!

But i would like to clarify on what basis you came to a conclusion that i agreed for chargeable service of my mobile.

In case if i don't have the warranty claim, you could have informed me on that day itself. Why the service centre took 10 days to convey that i am not eligible for the warranty.

So, as per your statement, during warranty coverage, you will charge for the free service by mentioning that the customer agreed for charging.

The bone of contention is i have a warranty coverage but charged wrongly.
You did not answer whether i am eligible for warranty or not. If i am not eligible then give me the reason for the same.

You can't just like that say that i accepted for chargeable service.

I need free replacement and kindly ensure the same..


Dear mr. Ilango,

Greetings of the day!

This is dheeraj from customer experience.

We received your email and noted down your concern.

We sincerely regret the inconvenience caused to you on your dealing with samsung handset.

This is in reference to your email dated 04/05/2016 regarding your complaint against samsung handset bearing model number sm-g925izkeins and serial number rz8g4013tra, we would like to inform you that the repair will be done on the chargeable basis as we have confirmed with the service center.

As you were agreed for the repair therefore we would like to inform you that your handset has been repaired and you can collect from the service center.

Further, if there will be any problem in future then can mail us on same channel.

We appreciate your support and patience and assure you of our best services always.

Warm regards,
Dheeraj sachdeva
Senior executive, customer experience
Samsung india electronics pvt. Ltd.

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Thanks & regards
C. Ilango


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Thanks & regards
C. Ilango


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Thanks & regards
C. Ilango


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Thanks & regards
C. Ilango


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Thanks & regards
C. Ilango