Samsung India — S7 edge

Address:	Mumbai City, Maharashtra, 400093
Website:	Samsung

Dear sir,
This is with great regret that i m writing to you. I have recently purchased s7 edge not even a month back and it is constantly having hanging issues. Contacted customer care and no one picks up finally got a reference number of [protected] and they were going to send someone home. No one turned up and we had to go to the gallery where we waited for an hour then they send us back home to take data backup and said software update is required from our end due to some software issues. Post backup i have lost half my important office data apart from which the software update they did has not resolved any issues and the phone is constantly hanging. This is not expected from a 60k phone do u even have any value for money? We are not sitting here to be buying such expensive ohones and face issues like your grand model etc. I want my refund of 60000 back asap else get me a replacement. This company product i am never going to buy again extremely bad customer service and extremely bad product.