[Resolved]  Samsung India — S7 edge LCD screen

Address:Srinagar, Jammu and Kashmir, 190010
Website:Samsung.

I purchased my device in November with a regret of not able to purchase Note 7. I was prettt happy until I had heating issue, I visited service centre and submitted my phone, aftet a day they called me and said it's working fine has only softwarw issue, I trusted them and used it but after heating issue Samsung was not happy with my phone they wanted to create a problem my bad luck I updated phone to Nougat and now I am having LCD problem I visited service center and they said its new feature in Nougat I thought they sayung truth (Purple Lines on Screen). Luckily my brother uses S7 edge too we exchanged our phones to see is it really a feature but after few days I notices his phone had nothing like purple lines, Samsung Service Centres are master at cheating people. I don't know why Samsung India treates Kashmir as a free separate country they have very biased service in Kashmir, they don't have parts available, they don't replace your phones, they never repair phone on time. I am requesting Samsung India to please replace my headset, I don't want my LCD replaced
Usman Bashir
Contact Number: [protected] / [protected]
Phone Serial Number : RZ8HA0XB2MB
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Mar 14, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 10, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd
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