[Resolved]  Samsung India — S7 edge screen crack due to overheating

Address:

Mumbai City, Maharashtra, 400054

To

The C.E.O.

Mr.Hyun Chil Long

Samsung India

Dear Mr. Long,

My name is Aarti Virwani and I am a Loyal Samsung Smart phone Customer.

I am sending you this email after exhausting all my other options.

I understand that you must be a very busy man and my matter must not be as important as your other duties. But please forgive me for disturbing you as you are my last hope and I have no other choice.

I had purchased a Samsung S7 Edge in August 2016

The piece is in warranty till August 2017.

The other day while driving to work my phone was Kept on the passenger seat and I was speaking on the handsfree. My commute is approximately 45 mins.

Throughout this commute I was on a call. When I reached my office I was surprised to find my screen slightly cracked in a few places. More Like Hairline Cracks.

The cracks started growing longer and increasing in the next 2 hours.

I couldn’t understand why these cracks have suddenly appeared since My phone is in perfect condition and I have not dropped it even once. Throughout the car journey its just been lying on the passenger seat.

On doing a bit of online research and reading a few forums I figured that it was due to the heat that the cracks have appeared as there are instances of this happening with other people. Needless to say May is a hot month in Mumbai and that day was particularly hot. I think it was the sun along with the self generated heat of the phone that has caused the screen to crack.

Since the phone is under warranty, I took it to the Khar, Mumbai service station [Deepak Telecom], but they refused to entertain my complaint saying that this is not covered under warranty. I tried explaining this situation to them a lot but they didn’t budge.

I also showed them that the rest of the phone was in pristine condition and there was not even a single scratch on the rest of the phone except the screen.

Also from the cracks its visible that there was no point of contact on the screen to cause the crack, hence there was no physical damage at all

Also a point to be noted is the cover I use on this phone. There is no way that the screen can touch or hit any surface for it to get damaged. I have attached pictures of the same.

In Spite of all my efforts they weren't ready to understand my problem.

Sir, I am sure you understand that this is a very expensive phone and I have bought it at its peak Price when it was just launched last August.

However in my line of work such a phone is o[censored]tmost importance although its difficult for me to afford.

Sir I have no choice but to email you and ask for your help in this case.

Please help me and sort this matter for me.

I am attaching a pictures of the screen and the phone [sides and back].

I am also attaching pictures of the cover that I use.

I hope you will help me

Thanking you

Yours Faithfully

Aarti Virwani

Solitaire 123/124

12th Floor

Central Avenue road

Santacruz west

Mumbai

400054

Mob- [protected] / [protected]