[Resolved]  Samsung India — samsun smart watch not delivered

Address:

Price Waterhouse Coopers(PwC), Millennium City, Salt Lake, Kolkata, West Bengal, 700091

Hi,

I have ordered a galaxy watch 42mm from samsung estore with cash on delivery as payment option, order no - [protected]. It was supposed to be delivered by 2-4 days. But till now its now even shipped.

On the other hand my friend ordered the watch on same day and got the delivery today with online payment option instead of cod.

I have tried to reach customer care 8-10 times they are saying its going to be delivered by expected time. The expected time is long gone.
As per the customer service representative they have escalated the matter to another team and i was supposed to receive call. But they never showed up.

If samsung estore going to discriminate people depending on the payment mode. Then that payment mode should not be available at first place. I would have made the payment online.

I have attache all the communication from samsung estore doing fake promise to deliver the watch and the order details from samsung portal.

Please resolved the case as soon as possible.

Very irresponsible behavior by samsung e-store.