[Resolved] Samsung India — samsung 1 ton ar12jv5nbwknna triangle inverter split air conditioner | |||
I was having Issues with this AC from the day I brought this AC and the issues where intermittent and could not be replicated when we called the service people to look into it. Couple of Months Ago there was a cooling issue and service team took the compressor saying there was an Compressor leak issue and charged me 2895 rupees After two months again I have issue and service team told me that they was a leak in compressor and needs to fixed and they took the AC and called me to tell me that AC condenser is gone and to get it repaired I need to Pay 6000 rupees I feel the product I got had a defect from the day one and service team could not resolve it and now I am getting bigger issues with it. I have told Samsung customer care I should not be responsible for the cost. and Samsung should fix it under warranty .. which they are not agreeing to it I have already spent lot of money here on defective product and I am not ready to spend more money here.. I need help from Samsung to look into my issue and help me on good faith as I have spent lot of money around 2 lakhs on 4 AC's (this is second AC from lot of 4 I have brought is having issues) Invoice no MDG/CR14/17923 Purchase Date[protected] Model - SAMSUNG AC 12JV5 NBWK Thanking You, Prasad Yarva [protected] Was this information helpful? | |||
Aug 3, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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