[Resolved] Samsung India — Samsung 32" lcd panel replacement/return of amount paid due to non replacement during warranty period

Suresh veeraraghavan

from Chennai, Tamil Nadu

Address:

600020

A new panel for our samsung 32"lcd was replaced by the authorised service centre for samsung ctvs on 19th february, 2016. We have paid an amount of rs.23, 698 to tvs electronics, chennai-600034. On 01st september, 2016 there was a problem in the newly replaced panel and they have given us the complaint number: [protected] and the service technician visited us and found that the panel cannot be repaired and asked us to submit all the original documents to be sent to their head office at delhi. Today morning we received a call from tvs electronics and they informed us that an amount of rs. 11, 000 only will be paid to us which is not acceptable to me as there is av warranty of one year on the replaced panel. Kindly help us to get the entire amount--rs. 23698/= paid by us .

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Nov 14, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 07, 2016

Updated by Suresh veeraraghavan the authorised service centre in chennai for samsung LCD tv is TVS ELECTRONICS situated at kodambakkam high road, chennai-34 where we have been repeatedly telling them to either repair or replace the lcd panel which was purchased on 19th february, 2016 and also the warranty period is running now they refused to hear to our request and repeated asked us to contact samsung office in noida, delhi. kindly help to resolve this issue on priority basis.
The technician Mr.Vijay who visited our residence took all the papers from us as also the blank cheque leaf some 6 weeks back. when I called him over phone he never responds and asked me to contact the Delhi office of Samsung. Since, there is no response after repeated phone calls and personal visits I am compelled to make complaint to your cell. kindly help us to resolve issue on top priority.

Verified Support

Oct 13, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd