[Resolved] Samsung India — Samsung 415 lte refrigerator

Ishita Kamath

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 400067
Website:	www.consumercomplaints.in/new_complaint

This is to inform you that your product samsung 415ltr refrigerator - (model code 42k5468sl) has not been working properly. there is unnecessary frost formation in the bottom part of our refrigerator. we have to defrost the refrigerator to remove that frost and water accumulates under the vegetable box because of that. the engineer who visited us told us that 2 parts are missing in the refrigerator. the engineer told us that new parts will be required. after that we have not heard from samsung at all. we have registered multiple complaints on phone but our issue has not been resolved. we are highly disappointed with this unprofessional behaviour. this has caused a great inconvenience to us. we sincerely request you to look into this matter urgently and revert back at the earliest

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Oct 25, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)