[Resolved]  Samsung India — samsung a5 10 2016 battery swells

Address:Thane, Maharashtra, 400610
Website:shop.samsung.com/in/support

Just wondering what is the life of a samsung phone? I purchased samsung galaxy a[protected] model in june last year. With in a year it started giving me problem i. E phone gets switched off even with 20-30% charge in it.. I purchased it from reliance digital, thane. When i approached them.. Guy there said that it is a software issue & soon an upgrade will come with which this problem will get sorted out.. I believed him and kept waiting until today when i realized that the battery is swelled pushing the back cover & front screen out! & now phone gets off even with 70% charge it it.. When i contacted samsung they said that the battery need to be replaced & it will cost me rs. 2k & will take 7 to 8 days!.. Well paying money is not a problem but just thinking that is the life of a 25k phone is only a year? & its not just me.. When i googled i noticed many many people facing this issue! Is samsung making faulty or substandard quality phones? I was told that it could be because o[censored]sing other phone charger.. Let me clear that i do not have any other phone charger except samsung fast charger. Really disappointing..
+3 photos
Was this information helpful?
No (0)
Yes (0)
Sep 18, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11176
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information