[Resolved]  Samsung India — Samsung a5 2016 gorilla glass broken

Address:

Bangalore, Karnataka, 560100

We have purchased samsung a5 2016 model on oct 16th, 2016 from reliance digital electronic city. We have applied screen guard on top of the phone, it also had a mobile case.
On november 10th phone fell down while taking it out form the pocket, screen guard broke and there was a crack inside the phone. But display is working fine.

We approached the stores they told we need to approach samsung customer care, we went to customer care on november 13th, they informed us screen costs 7500.
It was really shocking to hear that the cost for gorilla glass for front panel is 7500 in case if back panel broke its 7500 total 15000. For only glasses.

Rest rs.6900 is cost for the other parts is it?

We would like to get the phone to be replaced.