| Address: | New Colony, Gurgaon, Haryana, 122001 |
Sir my name is gaurav tuteja. I purchased samsung mobile a50 model no. A505f/ds from a retailer shop from a mall in gurgaon. Sir i am facing the problem from the same moment i purchased the handset. I am unable to send the sms which is my fastest mode of communication to my business customers. It is not good for my profession. After this i called samsung care to get the issue resolved but i did not get any help from their side. Next day samsung handset showed an update once the update completed in required time i could not able to switch on my phone. This thing really hampered my business for the complete one day. However i managed to switch it on after 16 hours, the phone data was completely formatted and sms problem still existed. I called up customer care they asked me to format the phone. Data again lost. Still i am no table to send the sms. Moreover i should tell you its fingerprint sensor does not work properly. Its 6gb processor is of no use. There is no such advantage of it.
Now sir i want to replace my model or my money back.
I request samsung team to understand the mental torture and time waste issue i am facing due to this product.
We are using samsung smart phones since 12 years and this time we again chose samsung that too with 6gb to feel better experience but really disappointed us.
Hope team understands and replace the phone handset. Was this information helpful? | 
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