[Resolved] Samsung India — samsung ac

UTKARSH SUTARIYA

from Ahmedabad, Gujarat

Address:

Porbandar, Gujarat, 360575

I have lodged complain regarding ac on dtd 15.6.18. Man from samsung came on very next day. He charged 410 rupees and doing nothing and told that condenser of ac must be replaced. Also he told that condenser was out of warranty period but i come to notice that it was in warranty period. So i submit all necessary documents to him and authorized service center of samsung. They told that condenser was ordered and as soon as we replaced but till today there was no any further progress regarding this matter. I have called no of times to local customer service center, samsung call center and shop from where i purchased ac but unfortunately i have not got satisfactory answer from all of this. I have worst cum worst experienced from samsung customer care center. My service order no:-[protected].

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Aug 3, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd