[Resolved] Samsung India — samsung ac model no ar18nv3hfwknna

kumar_cha

from Ernakulam, Kerala

Address:

600119

I purchased this AC on 1st may 2018 and that was my biggest mistake i ever done. and it got installed on 4th may 2018. I booked my first complain on 19th may 2018 for Water leakage but issue is still same. From 19th may to till 7 time technician came but still issue is same, i called to customer care more than 50 time. All the people to whom i talked they make me fool only nothing else and they are not sticking to their word. this is my worst experience with worst brand/product.
Escalation Id :[protected]
Samsung head office Escalation Id: [protected]

A/C No:[protected](you can get all the conversation detail).

I don't want to keep this rubbish product so kindly help me to get refund amount.

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Aug 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 03, 2018

Updated by kumar_cha Chandan singh
[protected]

Verified Support

Jul 04, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd