[Resolved]  Samsung India — samsung ac : not able to cool. this issue is happening repeatedly from 2 yrs

Address:Pune, Maharashtra, 411017

Hi,
This is regarding my ac which i got in 2012. From last 2 yrs, i m facing the same problem of cooling and repeatatbily i m complaining about the same. They are sending some technician who does even seems like literate, fixing the issue by filling gas and charging 2500 to rs 2800.
But the same issue occurs every alternate month.

I made my ac fix on feb 2018 and again facing same problem.. I m seriously fed up by calling customer care and following them.
More over, i don't know are technicians really getting the solutions?
Pls suggest what should i do further, so that i should not get this problem again.

Deepti
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Oct 12, 2018
Complaint marked as Resolved 
same issue occured again.. they sod defective piece, from day 1 the problem exists... the only thing they r earning money from these complaints
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 09, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
May 09, 2018
Updated by derpti119
oh pls.. nothing is resolved.. The technician charged Rs 590 again.. Highly fisappointed
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