[Resolved] Samsung India — Samsung adapter/mobile charger

Iram Saba Amin

from Chandigarh, Chandigarh

Address:	560036
Website:	www.samsung.com/in

I have given my adapter (Bill/complain no-[protected]) which is under warranty to the service centre. Service centre has told a lot of excuses in repairing and replacing the charger.
When I first went to the service centre, they are just first giving me the visiting card and told me to call them when the charger will be repaired or replaced. After my question and argument, they have given the Xerox of the form which I have filled and given to them. Again after the argument, they have finally given me the receipt of complain and assured me that as the new charger will come, they will inform me But It has been more than two weeks .They have not informed me. When I first complain to customer care executive, the customer care and service centre again making a lot of excuses.
I have a good faith in Samsung but Samsung destroyed my faith. If such is the service of customer care and service centre of Samsung, I will never buy a product and will not suggest anyone to purchase the Samsung product whether mobile, washing machine, TV etc.

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Mar 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd