[Resolved]  Samsung India — samsung air conditioner

Address:

Hyderabad, Andhra Pradesh, 500089

Hi,

I have given the samsung air conditioner at one of the samsung authorized dealers, manikonda. To my surprise the dealer charged for up and down transport on the pretext that the problem can only be checked at the servicing centre.

As promised by the dealer, the estimation has to be given to the customer and after the approval the work has to be done. Had they called me i would have decided whether to repair or buy a new air conditioner. but without the customer knowledge they brought the air conditioner and that too the service of the dealer is unsatisfactory. They did not repair the airconditioner and the job is still incomplete but they charged the money by threatening. The behaviour of the delivery person was so arrogant and they are dragging the air conditioner on the floor. I strongly oppose and want to appeal my resentment in the consumer forum.

Thanks & regards
Swathi
Mobile no : [protected]