| Address: | Panchkula, Haryana, 134107 |
Dear Sir/Madam,
I have purchased Samsung Galaxy A50(PFA for the bill and other details) on 20-Mar-2019 and using my phone from last 5 month everything working quite well. and from last evening 25-Aug-2019(Sunday) my phone stopped getting charged it whenever i tried to get it charged it showing some yellow warning signal on the screen.
Today 26-Aug-2019(Monday), When I reached Samsung Authorized Service Center(Sco - 62, Ist Floor Swastik Vihar, Mdc Sector - 5, Panchkula, 134109) with this issue and ask them for the solution as my phone is in warranty.
There is a lady at the service desk take my phone from me without providing any receipt or token and stared open sim trays and another thing and when i asked for a receipt or anything she told me to wait they will provide it later. and she sends it to some technical staff I think. after some time, she comes to me given my phone without a screen guard(previously screen guard is there) and a broken screen(Previously screen is good). when i ask for have you solved the issue.
she started saying that i need to pay 8700 RS to fix this issue i asked that what about warranty. then she started saying like "Your screen is broken and to solve your issue 1st you have to purchase screen and then i will check if we can fix this issue or not." and when i say that my screen is fine till the time when you get it from me so why should i pay you... what kind of warranty you people are providing. then she started behaving rudely said something like " I don't know you have to pay 8700rs and that's all then only we can provide you a warranty if you want to more information just call on customer care number that's all." when i ask her if she can provide the same thing in written or in the form of receipt. she said, "For that also you have to pay 180rs minimum then only we will provide any receipt or other details." no more discussion i left the service center immediately.
Seriously what kind of warranty Samsung provides to its customer. at the time of warranty service 1st they create issue then ask for money with the customer. Was this information helpful? | 
Post your Comment