[Resolved]  Samsung India — samsung brand new mobile a50

Address:

House No. 1184 Top Floor Dhannas Chandigarh, Chandigarh, Punjab, 160014

Sir my name is ajay kumar i purchased samsung mobile a50 model no. A505f/ds from a retailer shop in sector 22 chandigarh. Sir i faced problem very first night of purchase mobile. Its screen turns into black and white mode and supersonia fingerprints as samsung say not working properly due this i face a lot problem about my work because my work is related to graphics design but there is no color in mobile and i can't work for my company and next day i got mail from my company in this mail they warned me about my laziness which is not good for my profession. After this i got to samsung care nearby me in sector 22 and i gave them the detail about my worst experience with samsung and i demand a new model of same mobile but begins to make excuse e. G. Advance setting, fingerprints not working because temper glass etc. After that they update software which i not understood a new mobile and software is not updated then he gave me mobile and says now there no problem with this model and you need to remove temper glass which is no sense temper glass's problem with supersonic fingerprints i said okay and they gave me time till 4th april 2019 if any problem detect on your model then we change the phone and last night i faced same problem but this time screen turns in black and white mode and i restart mobile and screen turns into normal mode. Now sir i want to replace my model or my money back