[Resolved] Samsung India — Samsung C9 Pro Display exchange on Offer

Rakesh Bani

from Allahabad, Uttar Pradesh

Address:

Kurukshetra, Haryana, 136118

I purchased samsung c9 pro mobile on 23rd feb. 2017, and booked my phone under pre booking offer by company, (One time display replacement in just rs.990) unfortunately my mobile fall down and display broken.. I went to kurukshetra samsung service mobile care centre, (Bansal communications) they checked and answered me that this phone is not in this scheme, and it is not possible to change the display in this price.. I have to pay full price of display... This is what samsung is doing in market selling products on wrong informations...
And giving such attractive offers on products... But when the coustomer actually want to avail such offers the company deny such offers...
Here with this i am also sending my mobile bill with pre booking evidence...
I want to get help by you... Or by samsung company.. I want to change my mobile display with my purchse offer...
I wait for your positive reply... Hope so
..
Mobile bill it is clearly mention from where i purchased my mobile...

Otherwise i am going to file complain to customer care court now...

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jun 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 17, 2017

Updated by Rakesh Bani This Is what Samsung Co. Is giving such false offer and selling products and doing Fraud with Cousumer like us...Samsung Service Centers people are just take informations by customer and after that they get exchange product by company...but to customer they reply that this offer dosent exsist for your product. ...and atlast costmer said ok...please do repair. I will give full payment...very few people register complain on such issues...
But Here I want justice in my case...or I am going to Publish this matter in news Papers and in Media also...

Verified Support

May 18, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd