| Address: | Hyderabad, Andhra Pradesh, 500072 |
I have visited Samsung care office, Ushamullapudi road, Kukatpally, to get my mobile phone repaired as I was facing problem of auto switch off even though the charging was good.. There was no other problem other than this in my mobile. On my first visit to Samsung mobile office Samsung officials told me that they will check and update.They have called me and said it would cost Rs 2300 to rectify the problem. I said to go ahead.Again i got a call in 2 days saying that the mother board is dead and it cost 8900 rs.
I said, i cannot afford so much and asked to return my mobile in the condition that i have submitted to them.
Company might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual cost of brand new mobile of this model is less than the cost of the repairs being charged by the company.
After taking continous follow up, They have taken more than 2 weeks for the same and called me one fine day.
When i have taken the mobile, speakers and earpiece were not functioning properly.
When i have asked them for the same, they behaved disgustingly and said that thats what they could do and asked me to complain if i want.
I have given my mobile for repair in one of my friends mobile centre and i was shocked when i came to know that no part of the mobile is in working condition. I waas unable to charge my phone either.
Iam really surprised to get this experience. I really believed that samsung care can be trusted byt now i lost it.
This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to Rs. 18000/- for inconvenience and harassment caused to me.
Please respond orelse i have to sort out of other ways to get resolved using social media
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Your complaint in this regard is not solved after a period of long time, just raise a case in Consumer court against service center peoples. If needed means go with police complaint. You may ask them to replace the product as they had dome these things. Otherwise you raise a claim through consumer court. I[censored] gone to consumer court means will get proper solution will given as per law.
ANGURAJ