[Resolved]  Samsung India — Samsung care

Address:Khordha, Odisha, 751007

Dear Sir,
Sorry to inform you that my cell phone Samsung J2 LCD broken, I have replace the LCD at your end on dated 07.06.17 with repairing cost was Rs. 2690.47 & invoice no. [protected], dt- 07.06.17. After 4 to 5 days the same LCD prop-out from frame that's why, i have visit at your point 2 times, you just press the LCD & delivery me the same. Finally during attend my call automatically the LCD fully dismantlement from the frame, on same day I have complain at your end on dated 24.06.2017, but till date no action your end regarding repair. I received call from your end on dated 28.06.17 & he inform that sir your mobile repairing cost will Rs. 3000/- are you want to repair & your battery is damage it is also replace other wise problem is not solved like that. This type of call not acceptable from Samsung care. recently i have expenditure Rs. 2690 & how now will again expenditure Rs.3000/-

I think the LCD is not suitable or not fitment properly, so please take needful action.
I am waiting your replay as soon as possible. by mail. My cell phone at your end from 24.06.17 FYI.
Was this information helpful?
No (0)
Yes (0)
Aug 16, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information