[Resolved] Samsung India — Samsung care | |||
Dear Sir, Sorry to inform you that my cell phone Samsung J2 LCD broken, I have replace the LCD at your end on dated 07.06.17 with repairing cost was Rs. 2690.47 & invoice no. [protected], dt- 07.06.17. After 4 to 5 days the same LCD prop-out from frame that's why, i have visit at your point 2 times, you just press the LCD & delivery me the same. Finally during attend my call automatically the LCD fully dismantlement from the frame, on same day I have complain at your end on dated 24.06.2017, but till date no action your end regarding repair. I received call from your end on dated 28.06.17 & he inform that sir your mobile repairing cost will Rs. 3000/- are you want to repair & your battery is damage it is also replace other wise problem is not solved like that. This type of call not acceptable from Samsung care. recently i have expenditure Rs. 2690 & how now will again expenditure Rs.3000/- I think the LCD is not suitable or not fitment properly, so please take needful action. I am waiting your replay as soon as possible. by mail. My cell phone at your end from 24.06.17 FYI. Was this information helpful? | |||
Aug 16, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 07, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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