[Resolved] Samsung India — Samsung cell note 5 - service centre problem

siddartha9989

from Hyderabad, Telangana

Address:

500018

I have purchased the note 5 on 21.7.16. i have given for servicing on 27.03.2017 at samsung service centre for certain works at samsung ameerpet hyderabad with job card no. 2401 with a promise it will be returned withing 15 days. but till to date the service was not completed and delivered to me. it has been informed that only one technician available and he is sick and there is no correct information. day by day the service centre people are extending for delivery for one reason or other. plz take neccessary action.

M.Siddartha [protected]

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May 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 20, 2017

Updated by siddartha9989 i have given my mobile for servicing and after 25 days i took my mobile from them today and didn't complete the repair and they caused extra damage to my mobile and tried to charge money for the part they didnt even repair
they took the and caused extra damage to my mobile and i am not gonna pay for the damage the service center caused
The service is done in samsung service center(e technology) near Ameerpet, hyderabad-500016
showroom phone:[protected]

Regards
M.Siddartha
[protected]