[Resolved] Samsung India — SAMSUNG cheating consumers

Raju Shill

from Imphal, Manipur

Address:

793001

My washing machine top loader WA78K1/XTL's PCB got spoil. The part is no longer manufactured and is not available in Shillong or Guwahati Samsung service centres. But in Guwahati Service Centre they showed me in the computer that it cost Rs. 1999 and with service charge comes to about Rs. 3000/-

I went to West Bengal and in Samsung service centre HAKIMPARA the part was available. But, THOSE FRAUD, CHEAT SAMSUNG STAFFS are selling it at Rs. 4800/- plus service charge. In Jalpaiguri Samsung Service Centre, Natun Para the Samsung fraudsters are selling the same for even more, at Rs. 6800/-

Samsung India must take responsibility and STOP PRACTICING THIS UNETHICAL CHEATING BUSINESS. You first cannot stop manufacturing a part in less than 10 years after selling an item. Even if you do, the few spare parts available at Service Centres CANNOT BE SOLD AT A PREMIUM beyond the manufacturing cost. This is a fit case of consumer case.

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Jan 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd