[Resolved]  Samsung India — samsung customer care sector 15 gurgaon executive wrong guidance and behavior

Address:

Gurgaon, Haryana, 122018

Dear sir,

I jatinder kumar ([protected]) visited your mobile care office at sector 15 at gurgaon yesterday & met mr. Ravi for my phone j7 which has got some problem due to get wet in rain. My token number was s60 dated june 29, 2018. I had been advised its mother board, display has gone & it is like dead phone. Better go for new phone as it has no solution.

After that i had been to local market & got it checked. Local technician checked & told charging socket has some issue and need to be replaced. He charged 250 inr & made my phone completely working normal.

I went back to your office and met ravi & his senior (Rajnish - i may be wrong in this name) and asked why he misguided me. For which i have not got any logical answer but only excuses.

Now my point to writing to you here is

1 can we believe on samsung brand or it is only a profit making organization only. Why i had been guided wrong.
2 what capability your team has... They cannot solve my problem but a local mechanic can!! Please answer.

Will wait for your response.

Thanx

Jatinder kumar
[protected]
[protected]@hanonsystems.com